Restaurant Supervisor

SSP America is a leading operator of food and beverage establishments, managing several restaurants throughout the Reno Tahoe International Airport. Known for its commitment to quality service and exceptional dining experiences, SSP America maintains a strong reputation in the airport hospitality sector. The company supports a dynamic and customer-focused environment where team members are empowered to deliver excellent service to a diverse clientele consisting of travelers, airport personnel, and visitors. SSP America places significant emphasis on brand standards, operational excellence, and team development, ensuring a high level of consistency in its food and beverage outlets. This commitment helps the company maintain a competitive edge in servicing the bustling Reno Tahoe International Airport community and beyond.

The position of Restaurant Shift Supervisor at SSP America offers a full-time opportunity with a competitive wage of $24.00 per hour and a comprehensive benefits package. Open availability is required, including weekends, reflecting the nature of airport hospitality operations. As a critical member of the management team, the Restaurant Shift Supervisor supports daily restaurant operations, ensures adherence to operational and brand standards, and plays an essential role in coaching and developing team members. A primary focus of this role is to prioritize the guest experience, consistently delivering service excellence while managing both front-of-house and back-of-house activities.

In this leadership role, the Restaurant Shift Supervisor is entrusted with maintaining operational standards by ensuring the timely completion of necessary checklists and cleaning schedules. They act as a training buddy during the induction process to new team members, fostering a comprehensive orientation and reinforcing brand standards. Clear communication of job duties, priorities, and expectations is vital for this role, as it helps in motivating and guiding the team towards achieving business goals. The Restaurant Shift Supervisor also monitors and documents team performance, providing constructive feedback to assist team members in improving their skills and job capabilities.

Operational responsibilities include overseeing product quality, cash duties, and upholding safety and security requirements unique to the airport environment. The successful candidate must be able to pass a 10-year TSA background check, a critical security compliance in airport settings. SSP America values candidates who have at least one year of experience in the food and beverage industry, with preference given to those who have experience in full-service restaurants. Experience in both front-of-house and back-of-house roles enhances a candidate’s ability to support all facets of restaurant operation effectively. Additional experience as a barista is considered a plus, as it adds versatility to the role.

This position is well-suited for individuals who thrive in fast-paced, customer-oriented environments and exhibit strong leadership qualities. The Restaurant Shift Supervisor plays a pivotal role in resolving challenging situations involving customers and team members, ensuring harmonious operations and customer satisfaction. Excellent communication skills, both written and verbal, are essential in this role for effective interaction with team members and guests. SSP America is an equal opportunity employer, embracing diversity and committed to providing reasonable accommodations during the application process. This role provides a rewarding career opportunity with competitive pay, a strong benefits program, and the ability to develop professionally within a recognized hospitality leader at the Reno Tahoe International Airport.