Restaurant Supervisor

Marcus Hotels & Resorts is a distinguished hospitality company with a rich history spanning over 60 years, known for its operational and service excellence. As a division of The Marcus Corporation, the company prides itself on being "People Pleasing People," dedicated to creating extraordinary experiences for both guests and employees. With a portfolio of 15 unique hotels and resorts across the United States, Marcus Hotels & Resorts stands out for its exceptional hospitality, distinctive character, and superior style. Among its esteemed properties is the Omaha Marriott at the Capital District, an upscale hotel situated in the heart of downtown Omaha. This premier hotel is recognized as one of the leading establishments in the city, offering world-class service that elevates guest experiences to unforgettable levels. The Omaha Marriott is committed not only to providing stellar service to its guests but also to fostering growth and development for its team members, upholding a workplace culture that values dedication, professionalism, and hospitality excellence.

The role of Restaurant Supervisor at the Omaha Marriott Downtown offers a unique opportunity for hospitality professionals passionate about delivering exceptional dining experiences. This position centers on leading a dynamic and high-energy team within the hotel’s restaurant, ensuring that service excellence and operational efficiency remain at the forefront. The Restaurant Supervisor operates in both front- and back-of-house capacities, stepping in as a server, cashier, or expeditor when needed to maintain seamless service flow. A crucial aspect of the role involves supervising staff, training team members to uphold the Marriott's brand standards, and overseeing daily operations, especially in the absence of management. Monitoring food quality, service integrity, cleanliness, and adherence to sanitation guidelines is essential for maintaining the restaurant’s reputation for excellence.

The Restaurant Supervisor also manages inventory and ordering supplies, efficiently controls payroll and equipment costs, and utilizes POS systems for accurate billing and revenue tracking. Guest interaction is a vital part of the role, with supervisors actively promoting services and resolving concerns with professionalism and diplomacy to enhance the overall guest experience. Candidates must be able to effectively communicate in English, exhibit strong customer service skills, and demonstrate the ability to multitask in a fast-paced environment. The position requires physical stamina to stand and move around the restaurant and kitchen areas and skills such as proficient knife techniques and food preparation.

This position is ideal for individuals seeking career growth in the hospitality industry and offers the chance to work in an environment that values flexibility, continuous training, and professional development. The Omaha Marriott Downtown provides a competitive pay rate starting at $15 per hour plus tips and offers a comprehensive benefits package that includes free balanced meals during shifts, room and dining discounts across Marcus Hotels & Resorts and Marriott worldwide locations, early wage access, flexible scheduling, and medical, dental, and vision insurance after 30 days of employment. Additional benefits include paid time off, company-paid life insurance, an employee assistance program, and a 401k plan with employer match. This role embodies the company's commitment to excellence and presents a platform for individuals eager to contribute to the hospitality industry while advancing their careers in a supportive and vibrant work environment.