Restaurant Shift Supervisor

Perkins Restaurant & Bakery is a well-established restaurant chain founded in 1958, with a rich history of providing guests with personalized service and delicious homestyle food at a great value. Operating 324 restaurants across 32 states in the United States and four Canadian provinces, Perkins includes both company-owned and franchised units. With 85 company-owned restaurants and 234 franchised locations, Perkins has maintained a strong commitment to quality, guest satisfaction, and employee development throughout its decades of operation. Recognized for its inviting atmosphere and reliable dining experience, Perkins has become a favored destination for families and individuals seeking comfort food and exceptional service. The company prides itself on upholding a tradition of excellence that has contributed to its longevity and success in the competitive restaurant industry.

Perkins is currently seeking dedicated individuals to join their team as Service Leaders. This is an exciting opportunity for those eager to grow their careers within a respected and proven company. The Service Leader role is critical to maintaining the high standards Perkins is known for, focusing on achieving outstanding guest satisfaction. The position involves implementing company policies, overseeing procedures, programs, and performance standards to ensure a seamless dining experience for guests. Service Leaders play a vital role in monitoring compliance with operational standards, fostering a welcoming environment, and ensuring that employees perform their duties effectively.

In this role, candidates will be responsible for managing both guest relations and operational activities to guarantee the highest quality of service and safety. Key responsibilities include greeting and seating guests, resolving complaints, handling payments securely, maintaining facility and equipment standards, and training employees. The Service Leader must anticipate potential issues and resolve them proactively to uphold Perkins' reputation. This role offers a unique chance to be part of a supportive team that values both guest satisfaction and employee development.

Perkins offers a competitive compensation package that includes service award incentives, daily pay options, and comprehensive health benefits such as medical, dental, and vision coverage. Employees have access to a 401(k) retirement savings plan with company match, flexible scheduling, and educational assistance via DeVry University, which includes a complimentary laptop. Additional perks include an employee discount program, meal discounts with all-you-can-eat pancakes, and a clear development pathway to advance your career. Completing manager training also awards college credits, further supporting employee growth and success.

By joining Perkins as a Service Leader, candidates become part of a successful organization that invests in its people and fosters a positive work environment. Whether you are looking to start your career in the hospitality industry or seeking meaningful advancement, Perkins offers the tools, resources, and opportunities to thrive and make a valuable impact. The position demands adaptability, strong coordination, and effective communication skills to handle the dynamic nature of restaurant operation, especially during peak hours and in a fast-paced setting. Perkins emphasizes trustworthiness and integrity, especially in handling guest payments and cash transactions, making the Service Leader role both a challenge and a privilege.

Overall, Perkins Restaurant & Bakery is seeking motivated individuals who are ready to contribute to a legacy of quality service and continuous growth, making this an ideal career opportunity for those who value professional development and team-oriented success.