Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive salary
Employee Discounts
free uniforms
Opportunity for advancement
Paid Time Off
Training and Development
educational assistance
Comprehensive health benefits
401(k) retirement savings with company match
flexible schedule
Employee Discount Program
Development pathway
College credits for manager training
Job Description
Founded in 1958, Perkins Restaurant & Bakery is a renowned casual dining restaurant chain that operates 324 locations across 32 states in the United States and four Canadian provinces. The Perkins system is comprised of 85 company-owned and operated restaurants as well as 234 franchised units. Known for its commitment to providing guests with personalized service and delicious homestyle food at great value, Perkins has built a strong reputation over its many decades of operation. The company prides itself on maintaining 100% guest satisfaction during every visit, and it fosters a supportive environment where employees can grow and thrive. Perkins offers a competitive salary along with comprehensive benefits, training opportunities, and a clear pathway for career advancement, making it an ideal workplace for those who want to build a long-term career in the restaurant industry.
As a Service Leader at Perkins, you will play a critical role in ensuring exceptional guest experiences by implementing the company's policies, programs, and performance standards. The position requires a hands-on approach to customer service and internal operations, with responsibilities spanning guest greeting, seating, complaint resolution, cash handling, and maintaining food safety standards. You will be instrumental in upholding the quality and cleanliness of the facility, supervising and training staff during shifts, and ensuring all menu items are prepared and served according to company standards. You will also be responsible for monitoring equipment and facility conditions to maintain safety, sanitation, and proper functioning. The Service Leader acts as a liaison with the Manager on Duty and other coworkers, communicating any issues related to product or service quality, equipment, or safety. Your performance directly impacts the unit’s sales and profits, as well as overall guest satisfaction. This role offers a unique opportunity to develop leadership skills in a fast-paced, customer-focused environment with numerous chances for advancement and professional growth.
As a Service Leader at Perkins, you will play a critical role in ensuring exceptional guest experiences by implementing the company's policies, programs, and performance standards. The position requires a hands-on approach to customer service and internal operations, with responsibilities spanning guest greeting, seating, complaint resolution, cash handling, and maintaining food safety standards. You will be instrumental in upholding the quality and cleanliness of the facility, supervising and training staff during shifts, and ensuring all menu items are prepared and served according to company standards. You will also be responsible for monitoring equipment and facility conditions to maintain safety, sanitation, and proper functioning. The Service Leader acts as a liaison with the Manager on Duty and other coworkers, communicating any issues related to product or service quality, equipment, or safety. Your performance directly impacts the unit’s sales and profits, as well as overall guest satisfaction. This role offers a unique opportunity to develop leadership skills in a fast-paced, customer-focused environment with numerous chances for advancement and professional growth.
Job Requirements
- Must have high level of mobility/flexibility
- Must be able to work irregular hours under heavy stress/pressure during peak times
- Must possess a high level of coordination
- Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet
- Must be able to fit through an opening 30 inches wide
- Requires frequent reaching, bending, pushing and pulling
- Exposure to heat, steam, smoke, cold and odors
- Requires continual standing and walking
Job Qualifications
- Basic skills such as sanitation, safety, and customer service taught through in-house training
- Trustworthy
- can be relied upon to deal with payment of guest checks and operate cash register
- Must be able to communicate clearly
- Must be able to coordinate multiple tasks simultaneously
Job Duties
- Ensures that all guests are properly greeted, seated, and served
- Accountable for proper resolution of all guest complaints
- Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks
- Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements
- Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness
- Trains employees during shift to guarantee proper and productive performance
- Takes responsibility and verifies that all menu items are prepared and served according to standards
- Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction
- Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
- Responsible for change fund, cash register, and guest check control
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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