Restaurant Shift Manager

Shake Shack, located in Hillsdale Mall, San Mateo, CA, is a leading hospitality brand recognized for its commitment to quality food and exceptional customer service. Established originally as a humble hot dog cart in New York City's Madison Square Park by Danny Meyer, the company has grown into a highly respected global restaurant chain. Shake Shack combines a passion for great food with innovative hospitality practices and a strong dedication to community support. Its positive workplace culture encourages employees to grow professionally and personally in an inclusive and supportive environment. The company's core mission is to 'Stand For Something Good,' emphasizing ethical business practices, sustainability, and community engagement throughout all locations.

At Shake Shack, team members—affectionately known as the #ShackFam—are provided with extensive mentorship and training opportunities to develop skills and careers within the dynamic hospitality industry. The company operates with a focus on people-first philosophy, ensuring that its workforce is empowered and valued, which translates into memorable experiences for guests. Shake Shack's fast-paced, fast-growing nature offers employees endless possibilities for career advancement in various departments, including leadership roles.

The Shift Manager position at Shake Shack Hillsdale Mall is a full-time, hands-on leadership role with a starting hourly rate ranging from $24.00 to $28.00. This pivotal role requires managing operational team members to maintain the highest standards of safety, cleanliness, food quality, and speed of service. A Shift Manager oversees the daily workflow during shifts and plays an integral part in building and sustaining a high-performing team of hourly Team Members. This role may also include supporting operational functions such as purchasing, receiving, and inventory management, contributing to smooth business operations.

Additionally, Shift Managers participate in recruitment efforts and employee relations to foster a vibrant team culture and promote retention. The ideal candidate will have at least one year of restaurant leadership experience, possessing strong problem-solving and communication skills. Food Safety Certification in accordance with local jurisdiction is required to ensure compliance with health standards. Shake Shack offers its Shift Managers a variety of industry-leading benefits, including weekly pay, performance bonuses, comprehensive insurance plans, paid leave options, and retirement plans with company matching.

Working at Shake Shack means being part of an organization that prioritizes not only delicious food and stellar guest experiences but also the wellness and growth of its employees. Join Shake Shack to be part of a progressive hospitality brand where your leadership will help drive success while upholding the company’s values of quality, hospitality, and community involvement.