Shake Shack logo

Restaurant Shift Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.00 - $24.00
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Benefits

weekly pay
performance bonuses
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
supplemental life insurance
short-term disability
401(k) plan with Company Match
Paid Time Off
Paid parental leave
Employer assistance program
Commuter Benefits
Corporate discounts
meal discounts
Charitable opportunities
Employee Resource Groups
Career development opportunities

Job Description

Shake Shack is a leading hospitality brand known for its commitment to putting people first and creating memorable experiences for guests. As a fast-growing restaurant chain that originated as a humble hot dog cart in New York City's Madison Square Park, Shake Shack has grown into a highly respected name in the food industry. Founded by Danny Meyer, an influential figure in hospitality and best-selling author, Shake Shack has built its reputation on a philosophy of standing for something good. This means not only delivering high-quality food but also fostering a positive and inclusive work environment where employees are valued and empowered. The company’s roots reflect a blend of fine dining excellence and community engagement, which continues to guide its operations today. Shake Shack is dedicated to high standards of food safety, cleanliness, and service quality, ensuring every customer leaves satisfied and eager to return.

This specific role is designed for individuals passionate about leading teams and contributing to Shake Shack's mission of delivering exceptional hospitality. As a Shift Manager, you will manage the flow of service during your shift and provide direction to team members to maintain the highest levels of safety, cleanliness, quality, and speed. The position offers hands-on mentorship and growth potential, ideal for those looking to develop leadership skills in a supportive and fun environment. Starting hourly rates range between $20.00 and $24.00, reflecting competitive compensation aligned with industry standards. You will also be involved in operational support tasks such as purchasing, receiving, and inventory management, helping ensure each restaurant runs efficiently. Moreover, this role includes participating in applicant interviews and supporting employee relations, contributing to building a high-performing team of hourly staff members. Joining Shake Shack means becoming part of the #ShackFam, an inclusive community where the focus is on personal and professional growth as well as giving back to the neighborhood. As a member of this team, you will gain access to ongoing training, career development opportunities, and a comprehensive benefits package that supports both work and life balance. This role is perfect for individuals who aspire to grow in the hospitality industry while making a meaningful difference in the lives of guests, team members, and the broader community.

Job Requirements

  • At least 1 year of restaurant leadership experience
  • Food safety certification according to local jurisdiction
  • Ability to communicate effectively
  • Strong problem solving skills

Job Qualifications

  • At least 1 year of restaurant leadership experience supervising a team
  • Food safety certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills, both written and verbal

Job Duties

  • Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed
  • Help build and lead high performing team of hourly Team Members
  • Assist with operational support functions such as purchasing, receiving, inventory
  • Participate in applicant interviews and assist with employee relations

Job Criteria

Experience

Mid Level (3-7 years)


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