Shake Shack logo

Restaurant Shift Manager

Job Overview

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Compensation

Hourly
Range $14.25 - $17.25
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Benefits

weekly pay
performance bonuses
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
supplemental life insurance
short-term disability
401(k) Plan
Paid Time Off
Paid parental leave
Employer assistance program
Commuter Benefits
discounts
meal discounts
Charitable opportunities
Employee Resource Groups
Career development opportunities

Job Description

Shake Shack, a celebrated name in the hospitality industry, began its journey as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, the visionary behind Union Square Hospitality Group and acclaimed author of "Setting the Table," Shake Shack quickly transformed from a local favorite into a global hospitality brand renowned for its commitment to quality and community. The company prides itself on blending high-quality food with exceptional hospitality, creating memorable experiences for every guest. Rooted in a philosophy of giving back, Shake Shack donates proceeds to park beautification efforts and fosters a positive, inclusive work environment where team members are valued and empowered.

This role is for a leadership position within Shake Shack, centered on managing the flow of service and leading a high-performing team. The individual will be responsible for directing team members during shifts to ensure optimal safety, cleanliness, quality, and speed. Beyond managing daily operations, this role involves providing operational support through functions such as purchasing, receiving, and inventory management. The position also entails participating in interviewing applicants and assisting in employee relations, contributing to the company’s mission of nurturing a dedicated and skilled workforce. With at least one year of restaurant leadership experience required, this opportunity offers a dynamic and supportive environment where strong problem-solving and communication skills are essential. Furthermore, Shake Shack offers competitive perks including weekly pay, performance bonuses, comprehensive medical benefits, paid time off, and career development opportunities, all designed to support employees’ professional and personal growth. Joining the #ShackFam means being part of a company that stands for something good and continuously invests in its people, cultivating a culture that thrives on mentorship, inclusivity, and growth potential.

Job Requirements

  • At least 1 year of restaurant leadership experience supervising a team
  • Food Safety Certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills, both written and verbal

Job Qualifications

  • At least 1 year of restaurant leadership experience supervising a team
  • Food Safety Certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills, both written and verbal

Job Duties

  • Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed
  • Help build and lead high performing team of hourly Team Members
  • May assist with operational support functions such as purchasing, receiving, inventory
  • Participate in applicant interviews and assist with employee relations

Job Criteria

Experience

Mid Level (3-7 years)


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