Restaurant Shift Manager

Shake Shack is a leading hospitality company renowned for its commitment to outstanding service and quality. Originating from a humble hot dog cart in New York City's Madison Square Park, Shake Shack has grown into one of the fastest-growing hospitality brands with a reputation for serving high-quality food and exceptional customer experiences. Founded by Danny Meyer, the CEO of Union Square Hospitality Group and author of Setting the Table, the company emphasizes community involvement and sustainability, donating proceeds to local causes and maintaining a philosophy to 'Stand For Something Good.' Shake Shack's culture is deeply rooted in putting people first, whether team members or guests, fostering an inclusive, fun, and growth-oriented work environment. With over 500 locations worldwide, Shake Shack continues to play a significant role in transforming the fast-casual dining experience through innovation, dedication, and continuous learning opportunities for its employees.

The Shift Manager role at the Encore Boston Harbor location in Everett, MA, offers a dynamic opportunity to be a pivotal part of the ShackFam team. As a Shift Manager, you are responsible for managing the flow of service during shifts to ensure safety, cleanliness, food quality, and customer satisfaction. This leadership role involves directing and supporting team members, fostering a high-performing environment, and ensuring operational excellence. The position includes various responsibilities such as assisting with operational support functions like purchasing, receiving, and inventory management. Shift Managers also play a critical role in talent management, participating in interviews and helping manage employee relations.

The position is full-time with an hourly wage ranging between $22.00 and $26.00, plus an additional $2/hour for certain overnight shifts after midnight. This role is ideal for someone with at least one year of restaurant leadership experience, who holds a Food Safety Certification and possesses strong problem-solving and communication skills. Shake Shack not only provides competitive pay but also offers numerous benefits such as weekly pay, performance bonuses, comprehensive medical, dental, and vision insurance plans, paid time off, parental leave, and career development opportunities designed to foster growth. Moreover, the work environment celebrates diversity and equal opportunity, ensuring that all qualified candidates have a fair chance at employment regardless of race, gender, age, or other protected characteristics.

Joining Shake Shack as a Shift Manager means becoming part of a purpose-driven company that values people, community, and quality. You will benefit from hands-on mentorship, continuous training, and the chance to make a lasting impact on your team, restaurant, and community while contributing to a brand that is dedicated to standing for something good. This role is perfect for those seeking a rewarding career in hospitality, offering both responsibility and support within a reputable and growing company. If you're motivated by leadership, quality service, and meaningful work, Shake Shack provides the perfect environment to thrive and advance your career.