Shake Shack logo

Restaurant Shift Manager

Job Overview

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Employment Type

Full-time
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Benefits

weekly pay
performance bonuses
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
supplemental life insurance
short-term disability
401(k) plan with Company Match
Paid Time Off
Paid parental leave
Employer assistance program
Commuter Benefits
Corporate discounts
meal discounts
Charitable opportunities
Employee Resource Groups
Career development opportunities

Job Description

Shake Shack is a renowned hospitality brand that began as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, the CEO of Union Square Hospitality Group and author of the acclaimed book "Setting the Table," Shake Shack has grown into one of the fastest-expanding names in the hospitality industry. The company's commitment to high-quality food, exceptional hospitality, and community engagement has made it a beloved destination for guests around the world. Shake Shack's unique blend of fine dining roots and accessible, casual dining options has resonated with customers who appreciate not only delicious meals but also a vibrant and inclusive environment. At its core, Shake Shack strives to "Stand For Something Good," reflecting its dedication to doing the right thing for its communities, team members, and customers.

The company operates a positive work environment where employee growth and well-being are prioritized. As a member of the ShackFam, individuals have access to extensive mentorship, training, and development opportunities, allowing them to cultivate careers within the organization. Employees are encouraged to bring their authentic selves to work, fostering a culture where diversity, inclusion, and mutual respect thrive. Shake Shack’s mission extends beyond serving food; it focuses on creating unforgettable experiences and meaningful connections, which have driven its impressive success and continuous expansion.

The Shift Manager role at Shake Shack, located in Boca Raton, FL, offers a full-time opportunity to join this dynamic team. The position involves managing daily operations during shifts, ensuring the highest standards of safety, cleanliness, quality, and speed are maintained. This leadership role is fundamental in driving team performance and delivering exceptional guest experiences. Shift Managers are charged with guiding hourly team members, coordinating workflow, and supporting various operational functions such as purchasing, receiving, and inventory management. Additionally, this role involves participating in employee interviews and assisting with employee relations, underscoring the importance of strong leadership and communication skills.

This role is ideal for individuals with at least one year of restaurant leadership experience who are passionate about hospitality and team development. Candidates should possess a Food Safety Certification and be capable of problem-solving effectively in a fast-paced environment. Strong written and verbal communication skills are essential to succeed in this role, along with the ability to motivate and lead a high-performing team. The position promises a supportive and enjoyable work atmosphere, complemented by industry-leading benefits and ample opportunities for career advancement within a globally recognized brand. Shake Shack’s commitment to putting people first and fostering growth makes this role an excellent chance for those looking to build a rewarding career in the hospitality sector.

Job Requirements

  • At least 1 year of restaurant leadership experience supervising a team
  • Food safety certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills, both written and verbal

Job Qualifications

  • At least 1 year of restaurant leadership experience supervising a team
  • Food safety certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills, both written and verbal

Job Duties

  • Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed
  • Help build and lead high performing team of hourly team members
  • Assist with operational support functions such as purchasing, receiving, and inventory
  • Participate in applicant interviews
  • Assist with employee relations

Job Criteria

Experience

Mid Level (3-7 years)


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