Shake Shack logo

Restaurant Shift Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Flexible
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Benefits

weekly pay
performance bonuses
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
supplemental life insurance
short-term disability
401(k) plan with Company Match
Paid Time Off
Paid parental leave
Employer assistance program
Commuter Benefits
Corporate discounts
meal discounts
Charitable opportunities
Employee Resource Groups
Career development opportunities

Job Description

Shake Shack is a renowned hospitality brand with roots tracing back to a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, an esteemed restaurateur and author, Shake Shack has grown into one of the fastest-growing companies in the casual dining sector. The company's mission is to 'Stand For Something Good,' reflecting a strong commitment to ethical practices, community involvement, and delivering outstanding guest experiences. With a foundation built on fine dining principles and a focus on giving back, Shake Shack has distinguished itself by offering high-quality food in an atmosphere defined by warmth, hospitality, and community spirit. The company places a significant emphasis on creating a positive work environment where employees are valued, nurtured, and provided with opportunities for growth and development. This dedication to people is exemplified in their commitment to mentorship, training, and fostering an inclusive culture where every team member - affectionately known as part of the #ShackFam - can thrive and advance their careers.

The role available at Shake Shack involves leadership within the restaurant setting, focusing on managing service flow and directing team members to ensure operational excellence. The position demands ensuring the highest levels of safety, cleanliness, food quality, and service speed, reflecting Shake Shack’s uncompromising standards. The leader will help build and guide a high-performing team of hourly team members while also potentially supporting operational functions including purchasing, receiving, and inventory management. A critical responsibility includes participating in applicant interviews and contributing to employee relations to maintain a positive and productive work environment. This role is suited for individuals passionate about hospitality, team leadership, and making a tangible impact on both the business and the community. Shake Shack offers a dynamic, fun, and inclusive workplace that not only values but also actively invests in its people, encouraging continuous learning and professional growth. Candidates who join will benefit from industry-leading perks such as medical, dental, and vision insurance, 401(k) plans with company match, paid time off, and opportunities for career advancement, making this position an excellent prospect for those eager to build a rewarding career in hospitality.

Job Requirements

  • At least 1 year of restaurant leadership experience supervising a team
  • Food Safety Certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills, both written and verbal

Job Qualifications

  • At least 1 year of restaurant leadership experience supervising a team
  • Food Safety Certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills, both written and verbal

Job Duties

  • Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed
  • Help build and lead high performing team of hourly team members
  • Assist with operational support functions such as purchasing, receiving, inventory
  • Participate in applicant interviews and assist with employee relations

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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