Shake Shack logo

Restaurant Shift Manager

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $21.00 - $25.00
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Work Schedule

Rotating Shifts
Flexible
Day Shifts
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Benefits

weekly pay
performance bonuses
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
supplemental life insurance
short-term disability
401(k) plan with Company Match
Paid Time Off
Paid parental leave
Employer assistance program
Commuter Benefits
Corporate discounts
meal discounts
Charitable opportunities
Employee Resource Groups
Career development opportunities

Job Description

Shake Shack is a renowned hospitality company that originated from a simple hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, a respected hospitality leader and author of the acclaimed book Setting the Table, the company has grown into one of the fastest-growing hospitality brands with a global presence. Shake Shack stands out in the industry by prioritizing its people and community involvement, creating an inclusive and supportive work environment where every team member is valued and given the tools to succeed. The company is deeply committed to serving high-quality food with exceptional hospitality, reflecting its roots in fine dining and community service. Shake Shack's mission revolves around the concept of "Standing For Something Good," which permeates every aspect of the company, from their food preparation and restaurant operations to their community engagement and employee relations. This commitment ensures that guests experience more than just great meals — they experience a sense of community and care.

The role on offer is an exciting leadership opportunity to join the #ShackFam as a shift manager or team leader. This position involves managing the flow of service in the restaurant, directing the work of team members during shifts to maintain the highest standards in safety, cleanliness, food quality, and service speed. The ideal candidate will have at least one year of restaurant leadership experience and is passionate about building and leading high-performing teams of hourly workers. Beyond frontline supervision, this role may also include operational support functions such as purchasing, receiving, and inventory management, providing a comprehensive restaurant management experience. Additionally, the person in this position participates in applicant interviews and assists with employee relations, contributing to the company's positive culture and ensuring staff wellbeing. With a starting hourly rate between $21.00 and $25.00, employees have the chance to contribute to and grow with a company that values integrity, inclusiveness, and continuous development. Shake Shack offers a fun, vibrant, and inclusive workplace that fosters hands-on mentorship, comprehensive training, and career growth opportunities. Joining Shake Shack means becoming part of a dynamic team dedicated to making a positive impact not only within the company but also in the communities they serve.

Job Requirements

  • At least 1 year of restaurant leadership experience
  • Food Safety Certification
  • Strong problem solving skills
  • Effective communication skills
  • Ability to manage and lead a team
  • Willingness to assist with operational support functions
  • Commitment to maintaining safety and cleanliness standards
  • Availability to work flexible shifts

Job Qualifications

  • At least 1 year of restaurant leadership experience supervising a team
  • Food Safety Certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills, both written and verbal

Job Duties

  • Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed
  • Help build and lead high performing team of hourly Team Members
  • May assist with operational support functions such as purchasing, receiving, inventory
  • Participate in applicant interviews
  • Assist with employee relations

Job Criteria

Experience

Mid Level (3-7 years)


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