Restaurant Shift Manager

Gellert Hospitality Group is a well-established and proud franchisee of Five Guys, a world-renowned fast casual restaurant brand known for its quality burgers, fries, and exceptional guest service. As a reputable player in the hospitality sector, Gellert Hospitality Group continuously strives to uphold the superior standards and vibrant culture that Five Guys is famous for. The company prides itself on fostering a positive work environment where team members receive the necessary support and training to deliver outstanding guest experiences. With a strong commitment to operational excellence and employee development, Gellert Hospitality Group is seeking dedicated individuals to join their team as Shift Managers.

The Shift Manager role at Five Guys is key to the effective functioning of restaurant operations and the delivery of a memorable customer experience. This position requires a hands-on leader who is passionate about managing shifts, maintaining high standards, and promoting the Five Guys culture among team members and guests alike. Shift Managers are responsible for overseeing the day-to-day activities during their shifts, ensuring team members adhere to company policies, and that operations run seamlessly. This leadership role involves coaching and motivating team members to achieve their full potential, managing restaurant performance metrics, and safeguarding guest satisfaction.

Shift Managers work closely with the general manager to support various business objectives including labor cost management, inventory accuracy, waste reduction, and cash handling procedures. They are also involved in the recruitment and onboarding process, screening applicants to find the best fit for the team. Additionally, they play an important role in safety management, ensuring that the team complies with safety standards and that risk management issues are promptly communicated. Creativity, teamwork, and dedication are crucial traits for success in this position, as Shift Managers foster an environment where hard work and fun are balanced to cultivate a thriving workplace culture.

This position requires 1 to 2 years of relevant management experience, a strong ability to lead and motivate others, and proficiency with technology systems, particularly Microsoft Office. Physical activity such as lifting up to fifty pounds and other manual tasks are occasionally necessary, which demonstrates the hands-on nature of the role. Gellert Hospitality Group values professionals who can take initiative, exhibit excellent communication skills, and effectively solve problems and convert plans into actionable goals.

Overall, joining Gellert Hospitality Group as a Shift Manager at Five Guys offers a dynamic, rewarding career path within a supportive franchise organization dedicated to growth and excellence. Ideal candidates should have a passion for delivering exceptional guest service, empower their teams to succeed, and align closely with the Five Guys brand values.