Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $14.00 - $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
free meals on shift
50% off meals off shift
flexible schedule
Early Access to Pay
Paid training
Opportunities to Advance
Recognition Program
Employee Referral Program
401(k) with employer match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
Job Description
Zaxby's is a renowned fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. With a strong presence across the United States, Zaxby's is known for its welcoming atmosphere, quality food, and commitment to providing an excellent dining experience for guests. The company prides itself on fostering a culture where guests can enjoy not only great food but also a fun environment to spend time with friends and family. Zaxby's emphasizes teamwork and the development of its employees, creating an indescribably great place to work. The restaurant located at 1702 Walton Way in Augusta, GA, exemplifies the brand's dedication to quality and community involvement.
This role focuses on the position of Shift Leader, a pivotal role in ensuring smooth restaurant operations during shifts. Shift Leaders at Zaxby's oversee people, processes, and products required to execute a shift successfully. They set shift goals, assign tasks to team members, and ensure all procedures are strictly followed to maintain the high standards set by Zaxby's. This position is vital in responding to guests' needs swiftly and effectively, ensuring satisfaction through quality service and product consistency. The pay range for this role is $14.00 to $17.00 per hour, reflecting the responsibility and leadership expected from this position.
Shift Leaders play an essential role in creating a positive work environment by mentoring and coaching team members. They foster a culture of high performance, ensuring that all employees meet company standards in food safety, cleanliness, and customer service. Additionally, Shift Leaders handle operational responsibilities such as managing food production quality, inventory counts, receiving deliveries, and maintaining compliance with company policies and safety regulations. The position demands flexibility, as leaders need to work varied schedules that may include days, nights, weekends, and holidays. Leadership experience is preferred, but more importantly, candidates should demonstrate strong organizational skills and the ability to work cooperatively with others.
Working at Zaxby's comes with several benefits and perks designed to support the well-being and professional growth of team members. Employees receive free meals during shifts and discounts on meals off shift. The company offers a flexible schedule to accommodate varying life needs and early access to pay to support financial stability. Training is provided at no cost to ensure employees are well-prepared and confident in their roles. Career advancement opportunities are also a key feature, encouraging employees to develop their skills and progress within the company.
Additional benefits for full-time employees include comprehensive medical, dental, and vision insurance, short-term and long-term disability coverage, and employer-paid life insurance. Zaxby's also offers a 401(k) plan with employer matching, helping employees plan for their future. The company values recognition and rewards contributions through a dedicated program and promotes engagement via an employee referral program. Zaxby's commitment to safety, compliance, and a positive workplace culture makes it a sought-after employer in the fast-casual dining sector.
This role focuses on the position of Shift Leader, a pivotal role in ensuring smooth restaurant operations during shifts. Shift Leaders at Zaxby's oversee people, processes, and products required to execute a shift successfully. They set shift goals, assign tasks to team members, and ensure all procedures are strictly followed to maintain the high standards set by Zaxby's. This position is vital in responding to guests' needs swiftly and effectively, ensuring satisfaction through quality service and product consistency. The pay range for this role is $14.00 to $17.00 per hour, reflecting the responsibility and leadership expected from this position.
Shift Leaders play an essential role in creating a positive work environment by mentoring and coaching team members. They foster a culture of high performance, ensuring that all employees meet company standards in food safety, cleanliness, and customer service. Additionally, Shift Leaders handle operational responsibilities such as managing food production quality, inventory counts, receiving deliveries, and maintaining compliance with company policies and safety regulations. The position demands flexibility, as leaders need to work varied schedules that may include days, nights, weekends, and holidays. Leadership experience is preferred, but more importantly, candidates should demonstrate strong organizational skills and the ability to work cooperatively with others.
Working at Zaxby's comes with several benefits and perks designed to support the well-being and professional growth of team members. Employees receive free meals during shifts and discounts on meals off shift. The company offers a flexible schedule to accommodate varying life needs and early access to pay to support financial stability. Training is provided at no cost to ensure employees are well-prepared and confident in their roles. Career advancement opportunities are also a key feature, encouraging employees to develop their skills and progress within the company.
Additional benefits for full-time employees include comprehensive medical, dental, and vision insurance, short-term and long-term disability coverage, and employer-paid life insurance. Zaxby's also offers a 401(k) plan with employer matching, helping employees plan for their future. The company values recognition and rewards contributions through a dedicated program and promotes engagement via an employee referral program. Zaxby's commitment to safety, compliance, and a positive workplace culture makes it a sought-after employer in the fast-casual dining sector.
Job Requirements
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work 9 to 28 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Qualifications
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work 9 to 28 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
- Create a culture of high-performance and train and coach team members to meet all company standards
- Mentor, coach and develop team members and communicate performance concerns to your General Manager
- Prioritize the guest and team member experience and resolve complaints and concerns in friendly and respectful manner
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
- Delegate tasks to team members and supervise performance during a shift
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
- Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
- Plan shift duties and ensure opening and closing duties are complete
- Collaborate with management team to develop goals and report back to management on goal progress
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Follow company cash management policies
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to your General Manager and District Manager
- Escalate other concerns to your supervisor when appropriate
- Perform all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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