Restaurant Shift Leader (Part-Time)

Tuscaloosa, AL, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Paid training

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

Job Description

Zaxbys is a well-known fast-casual restaurant chain specializing in chicken wings, fingers, sandwiches, and salads, providing a unique dining experience that goes beyond just food. Founded with the mission of serving flavorful, high-quality food in a fun and welcoming environment, Zaxbys has grown into a beloved brand across multiple locations. The company emphasizes not only delivering delicious meals to its guests but also fostering a strong community atmosphere where friends and families can come together to enjoy great food and memorable moments. Zaxbys is dedicated to its team members, recognizing that a positive workplace culture is essential for delivering excellent guest experiences.

The role of a Shift Leader at Zaxbys is vital to the smooth operation and success of each restaurant shift. Shift Leaders are entrusted with overseeing people, processes, and product quality during their shifts to ensure that every guest receives top-notch service and an enjoyable dining experience. Their responsibilities extend from setting shift goals and assigning tasks to team members, to maintaining operational standards and responding effectively to both guests' needs and team dynamics. As a Shift Leader, you will play a key role in fostering a positive team culture, motivating team members to achieve their best, and upholding the highest standards in food safety, quality, and cleanliness.

This position is ideal for individuals with leadership qualities who thrive in a fast-paced environment and enjoy working with others to create an exceptional guest experience. Zaxbys provides paid training to equip Shift Leaders with the necessary skills such as the Shift Leader Development Plan and Food Safety Certification. The company also supports career growth by offering opportunities to advance within the team. Flexibility is important in this role, as Shift Leaders may work various shifts including days, nights, weekends, and holidays.

Working at Zaxbys comes with numerous benefits that support both personal and professional well-being. These include free meals on shift, 50% off meals when off shift, flexible scheduling, early access to pay, and recognition programs that celebrate employee achievements. For full-time employees, additional benefits include medical, dental, and vision insurance, short-term and long-term disability coverage, and employer-paid life insurance. The company also encourages an inclusive and safe work environment where team members are recognized, supported, and given the tools they need to succeed.

In summary, the Shift Leader role at Zaxbys offers an exciting opportunity to be part of a respected and growing restaurant brand, develop leadership skills, and contribute to creating outstanding experiences for guests. This role demands dedication, strong communication skills, and a commitment to excellence, making it a rewarding position for motivated individuals looking to build a career in hospitality and restaurant management.

Job Requirements

Sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb, including the use of ladders
frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception to observe and respond to the environment
work in an environment that features hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including but not limited to knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
available to work 9 to 28 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
create a culture of high-performance and train and coach team members to meet all company standards
mentor, coach and develop team members and communicate performance concerns to the General Manager
prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests' satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back to management on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to the General Manager and District Manager
escalate other concerns to supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly