Restaurant Shift Leader (Part-Time)

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

free meals on shift

50 percent off meals off shift

flexible schedule

Early Access to Pay

Paid training

Opportunities to Advance

Recognition Program

Employee Referral Program

401k with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

Job Description

Zaxbys is a popular fast-food restaurant chain known for its delicious chicken wings, chicken fingers, sandwiches, and salads. Established with the mission of providing guests not just a meal but a fun dining experience, Zaxbys has grown into a vibrant dining destination loved by many. The company prides itself on cultivating a friendly and welcoming atmosphere where guests can enjoy great food, spend quality time with friends, and feel part of a community. Zaxbys is also recognized as an incredibly rewarding place to work, valuing its team members and offering numerous opportunities for personal and professional growth. They emphasize culture, teamwork, and a high-performance environment that encourages employees to thrive and advance in their careers.

The Shift Leader role at Zaxbys is an integral position responsible for overseeing the successful execution of a shift. Shift Leaders are the point persons for managing people, processes, and product quality during their shift. This role involves setting clear shift goals and delegating tasks among team members to ensure smooth operational flow, exceptional guest service, and adherence to company standards. Shift Leaders at Zaxbys also play a vital role in fostering a positive team environment by mentoring, coaching, and motivating team members while maintaining high morale through recognition and leading by example. Additionally, they ensure compliance with food safety regulations, quality control, and proper inventory management. This position offers a blend of leadership development, hands-on operational management, and guest interaction, making it ideal for those who enjoy dynamic and engaging work environments.

Zaxbys values its employees and provides numerous benefits and perks such as free meals during shifts, a 50% discount on meals off shift, a flexible schedule, paid training, and early access to pay. Full-time employees are also eligible for a comprehensive benefits package including medical, dental, and vision insurance, as well as short-term and long-term disability coverage and employer-paid life insurance. The company supports career advancement through structured development plans like the Zaxbys Shift Leader Development Plan and offers incentives such as a 401(k) with employer match and employee referral programs. With a strong culture focused on team building, safety, and guest satisfaction, working as a Shift Leader at Zaxbys offers a well-rounded and fulfilling experience in the fast-food industry.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Available to work 9 to 28 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification, and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to your General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly