Restaurant Shift Leader (Part-Time)

Athens, GA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

free meals on shift

Meal discounts off shift

flexible schedule

Early Access to Pay

Paid training

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

Job Description

Zaxbys is a well-established American fast casual restaurant chain known for its delicious chicken wings, chicken fingers, sandwiches, and signature sauces. Founded with a commitment to providing guests not only with great food but also a memorable dining experience, Zaxbys has grown into a popular destination for families, friends, and food enthusiasts who appreciate quality and hospitality. As Zaxbys continues to expand its locations across the country, the company emphasizes creating a welcoming environment where guests can have fun, enjoy good food, and feel like part of a community. This dedication extends to its team members, making Zaxbys an indescribably great place to work with a culture centered on growth, teamwork, and respect.

The role of Shift Leader at Zaxbys is critical to maintaining the high standards and smooth operation of each shift. Shift Leaders are responsible for overseeing the people, processes, and products that come together during their assigned shift. This includes setting shift goals, assigning tasks, ensuring adherence to company policies, and responding promptly to the needs of guests and team members alike. Shift Leaders act as on-the-floor mentors and coaches, creating a positive atmosphere while driving high performance and operational excellence. They ensure that food safety, quality, and cleanliness standards are consistently upheld, thus enhancing the overall guest experience.

Working at Zaxbys offers numerous benefits tailored to support both personal and professional growth. Team members receive free meals during their shifts and enjoy generous discounts when off shift. With flexible scheduling options, early access to pay, and paid training, employees are positioned for success and career advancement. Full-time employees benefit from comprehensive medical, dental, and vision insurance, along with disability and life insurance coverage, highlighting Zaxbys' commitment to its people’s well-being. Zaxbys fosters a collaborative culture where recognition programs and employee referral incentives motivate and reward team performance.

As a Shift Leader, the successful candidate will complete essential training programs such as the Zaxbys Shift Leader Development Plan and Food Safety Certification, ensuring they are well-equipped to lead effectively. Responsibilities include creating a culture of high performance, mentoring and coaching team members, managing shift workflows, and maintaining operational compliance. Shift Leaders are instrumental in managing inventory, overseeing food production processes, and ensuring the highest levels of guest satisfaction. They communicate clearly with both their teams and management, driving shift success and demonstrating flexibility in a dynamic work environment.

Overall, the Shift Leader position at Zaxbys offers an exciting opportunity to be a key player in a growing and vibrant restaurant chain. This role is perfect for someone with leadership skills who is passionate about delivering excellent service and creating a positive workplace culture. Candidates who thrive in a fast-paced environment and enjoy collaborating with others will find Zaxbys a rewarding employer with ample opportunities for advancement and development.

Job Requirements

Must be 18 years of age or older
must have reliable transportation
available to work 9 to 28 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
leadership experience preferred

Job Qualifications

High school diploma or equivalent preferred
prior experience in food service or hospitality preferred
leadership experience in a retail, restaurant, or customer service environment
excellent communication and interpersonal skills
ability to handle multiple tasks and prioritize effectively
strong problem-solving and decision-making abilities
knowledge of food safety and sanitation standards
ability to work well in a fast-paced team environment

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification, and any additional training required by Zax LLC
create a culture of high-performance and train and coach team members to meet all company standards
mentor, coach and develop team members and communicate performance concerns to your General Manager
prioritize the guest and team member experience and resolve complaints and concerns in friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back to management on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly