Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
free meals on shift
50% off meals off shift
flexible schedule
Early Access to Pay
Paid training
Recognition Program
Employee Referral Program
401(k) with employer match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
Job Description
Zaxby's is a popular fast-casual restaurant chain known for its flavorful chicken wings, chicken fingers, sandwiches, and a variety of Southern-inspired sides. Established to deliver not just great food but a place where guests can come to relax, have fun with friends, and enjoy an inviting atmosphere, Zaxby's has successfully combined quality dining with a friendly and fun experience. With many locations across the United States, Zaxby's is committed to providing customers with excellent service, great-tasting meals, and a community atmosphere that sets it apart from other dining options. The company's culture emphasizes team engagement, positive experiences, and continual growth, making it not only a place for guests to enjoy but also an excellent place for individuals to build a rewarding career.
The Shift Leader role at Zaxby's is a pivotal position that involves overseeing the people, processes, and products crucial to managing a shift effectively. Shift Leaders set shift-specific goals, delegate tasks to team members, ensure all operations and processes are followed correctly, and promptly address guest concerns to maintain exceptional service standards. This position offers an opportunity to take on leadership responsibilities within a supportive team environment, with a focus on mentoring and developing team members to meet high-performance standards. Working as a Shift Leader at Zaxby's means embodying a culture of recognition, positivity, and accountability while ensuring the restaurant's operational success during each shift.
Zaxby's offers employees a diverse range of benefits and work-life perks, such as free meals during shifts, half-off meals when off-shift, flexible schedules to accommodate personal needs, early access to pay, and paid training. The company also encourages career advancement by providing development plans, leadership coaching, and opportunities to grow within the organization. Additionally, full-time team members can take advantage of comprehensive medical, dental, and vision insurance plans, alongside short-term and long-term disability coverage and employer-paid life insurance, fostering a secure and supportive work environment.
As a Shift Leader, you will play an integral role in maintaining operational standards, enforcing food safety practices, and elevating guest satisfaction by supporting and inspiring team members to achieve excellence. Your responsibilities will include managing food quality, supervising shifts, facilitating training, and ensuring compliance with all Zaxby's policies and safety regulations. This job demands leadership qualities, effective communication, organizational skills, and the ability to handle a dynamic, high-paced restaurant setting with professionalism and care.
The position is ideally suited for individuals aged 18 or older who possess reliable transportation, are able to work flexible hours—including days, nights, weekends, and holidays—and are eager to develop their leadership skills in the fast-food industry. Zaxby's values a candidate who demonstrates leadership potential, organizational capability, and the passion to contribute to a positive and productive team environment. This role is critical to delivering superior guest experiences and ensuring Zaxby's continues to be a beloved destination for customers and a rewarding workplace for team members.
The Shift Leader role at Zaxby's is a pivotal position that involves overseeing the people, processes, and products crucial to managing a shift effectively. Shift Leaders set shift-specific goals, delegate tasks to team members, ensure all operations and processes are followed correctly, and promptly address guest concerns to maintain exceptional service standards. This position offers an opportunity to take on leadership responsibilities within a supportive team environment, with a focus on mentoring and developing team members to meet high-performance standards. Working as a Shift Leader at Zaxby's means embodying a culture of recognition, positivity, and accountability while ensuring the restaurant's operational success during each shift.
Zaxby's offers employees a diverse range of benefits and work-life perks, such as free meals during shifts, half-off meals when off-shift, flexible schedules to accommodate personal needs, early access to pay, and paid training. The company also encourages career advancement by providing development plans, leadership coaching, and opportunities to grow within the organization. Additionally, full-time team members can take advantage of comprehensive medical, dental, and vision insurance plans, alongside short-term and long-term disability coverage and employer-paid life insurance, fostering a secure and supportive work environment.
As a Shift Leader, you will play an integral role in maintaining operational standards, enforcing food safety practices, and elevating guest satisfaction by supporting and inspiring team members to achieve excellence. Your responsibilities will include managing food quality, supervising shifts, facilitating training, and ensuring compliance with all Zaxby's policies and safety regulations. This job demands leadership qualities, effective communication, organizational skills, and the ability to handle a dynamic, high-paced restaurant setting with professionalism and care.
The position is ideally suited for individuals aged 18 or older who possess reliable transportation, are able to work flexible hours—including days, nights, weekends, and holidays—and are eager to develop their leadership skills in the fast-food industry. Zaxby's values a candidate who demonstrates leadership potential, organizational capability, and the passion to contribute to a positive and productive team environment. This role is critical to delivering superior guest experiences and ensuring Zaxby's continues to be a beloved destination for customers and a rewarding workplace for team members.
Job Requirements
- must be 18 years of age or older
- must have reliable transportation
- available to work 9 to 28 hours per week
- ability to work a flexible schedule including days, nights, weekends, and holidays
- successful completion of background check
- demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- leadership experience preferred
Job Qualifications
- high school diploma or equivalent preferred
- prior leadership or supervisory experience preferred
- strong communication skills
- ability to lead and motivate a team
- knowledge of food safety standards and practices
- ability to manage multiple priorities in a fast-paced environment
- problem-solving and conflict resolution skills
Job Duties
- complete all training requirements including zaxbys shift leader development plan
- food safety certification
- any additional training required by zax llc
- creates a culture of high-performance and trains and coaches team members to meet all company standards
- mentor, coach and develop team members and communicate performance concerns to your general manager
- prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
- create and maintain a positive culture and healthy team morale through recognition and leading by example
- communicates shift goals and motivates team members to meet goals and perform to their highest ability level
- delegates tasks to team members and supervises performance during a shift
- maintain operational standards and ensure compliance with all zaxbys franchising llc and zax llc guidelines, policies, and procedures
- ensure service, product quality, and cleanliness standards are consistently upheld
- enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts
- manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests satisfaction
- plans shift duties and ensures opening and closing duties are complete
- collaborates with management team to develop goals and reports back to management on goal progress
- ensure processes, policies, and procedures are properly followed throughout daily operations
- follows company cash management policies
- maintain compliance with federal, state, and local laws and guidelines
- utilize management tools and keep neat, accurate, and current records
- maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- ensure the team works safely and follows all safety guidelines and procedures
- immediately report all human resources and risk management concerns to your general manager and district manager
- escalate other concerns to your supervisor when appropriate
- all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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