Restaurant Shift Leader (Part-Time)

Concord, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

Job Description

Zaxby's is a well-established fast-casual restaurant chain that offers guests more than just delicious food; it creates a lively and enjoyable atmosphere where friends and families can gather for a memorable dining experience. With a vibrant culture and a focus on quality, Zaxby's has carved out a distinctive position in the restaurant industry by providing not only great meals but also a fun environment that encourages social connections and guest satisfaction. At Zaxby's, the emphasis on customer service and team spirit translates into a workplace that values its employees and promotes personal growth and professional development.

The role available is for a Shift Leader, a pivotal position within Zaxby's team structure. As a Shift Leader, you will oversee the daily operations of a shift, ensuring that all processes, people, and products are managed effectively to deliver an exceptional guest experience. This role is ideal for someone with strong leadership skills who can create a culture of high performance, coach and develop team members, and maintain operational standards in alignment with Zaxby's values and guidelines. Shift Leaders set shift goals, delegate tasks, and ensure compliance with safety, quality, and service standards. They handle challenges with professionalism and prioritize both the guest experience and team morale.

Working at Zaxby's offers a flexible schedule, free meals on shift, competitive benefits including medical, dental, and vision insurance, and opportunities for advancement. The company fosters a positive and supportive workplace culture, recognizing employee achievements through various programs and offering early pay access and paid training to support career growth. With an emphasis on teamwork, leadership development, and operational excellence, becoming a Shift Leader at Zaxby's is an excellent way to gain valuable experience in the restaurant industry and advance your career in a dynamic and rewarding environment.

Job Requirements

Must be 18 years of age or older
must have reliable transportation
available to work 9 to 28 hours per week
ability to work flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities
organizational skills
ability to interact cooperatively with others
leadership experience preferred

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
demonstrate leadership qualities
possess organizational skills
ability to interact cooperatively with others
leadership experience preferred
ability to work a flexible schedule including days, nights, weekends, and holidays

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan
complete food safety certification
follow additional training as required by Zax LLC
create a culture of high-performance and train and coach team members
mentor, coach and develop team members and communicate performance concerns
prioritize guest and team member experience and resolve complaints respectfully
create and maintain positive culture and morale through recognition and leading by example
communicate shift goals and motivate team members
delegate tasks and supervise performance during a shift
maintain operational standards and ensure compliance with Zaxbys guidelines
ensure service, product quality, and cleanliness standards are upheld
enhance guest experiences by ensuring team members meet expectations
receive and reconcile truck deliveries and complete daily inventory counts
manage food production and quality and take corrective action when necessary
track food safety and quality and ensure accurate orders
plan shift duties and complete opening and closing duties
collaborate with management team on goals and report progress
ensure processes and policies are properly followed
follow company cash management policies
maintain compliance with federal, state, and local laws
utilize management tools and keep records neat and accurate
maintain flexibility to perform beyond description parameters
ensure safety guidelines and procedures are followed
immediately report human resources and risk management concerns
escalate other concerns to supervisor
perform all duties necessary to ensure restaurant operation