Restaurant Shift Leader (Part-Time)

Tuscaloosa, AL, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Paid training

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

Job Description

Zaxbys is a fast-casual restaurant chain known for its distinctive chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990, Zaxbys has grown significantly and established a loyal customer base by delivering consistently great food alongside a fun and inviting atmosphere. Zaxbys is not just a dining destination; it is a place where guests come to enjoy quality meals in a friendly, community-oriented environment. The company prides itself on creating memorable experiences both for its customers and for its team members. Known for its employee-centric culture, Zaxbys offers a supportive workplace where team members are valued, recognized, and encouraged to grow professionally.

Zaxbys is currently expanding its team and looking to hire enthusiastic and capable Shift Leaders. The employment type generally varies between part-time and full-time positions, providing flexible scheduling options suitable for various lifestyles. The salary is competitive within the industry, complemented by a variety of benefits and perks designed to reward commitment and exceptional performance.

As a Shift Leader at Zaxbys, the incumbent plays a crucial role in overseeing daily restaurant operations during assigned shifts. This role involves managing people, processes, and products to ensure a smooth, efficient, and customer-focused operation. The Shift Leader sets performance goals for the shift, delegates tasks among team members, and makes sure company standards are met in all areas. This includes maintaining food safety and quality, ensuring cleanliness and operational standards, and resolving any guest concerns promptly and professionally.

More than just a manager, the Shift Leader is a mentor and coach who helps develop team members by providing training, offering feedback, and fostering a supportive workplace culture. A key responsibility is to motivate and lead by example, promoting a positive morale and high-performance environment. Shift Leaders are instrumental in maintaining compliance with all company policies and legal requirements, including cash handling and health regulations. Through attention to detail and proactive management, Shift Leaders enhance guest satisfaction, streamline operations, and contribute to the overall success of the restaurant.

At Zaxbys, the role of Shift Leader is viewed as a stepping stone to future career opportunities within the company. Shifts leaders are given opportunities to advance through paid training, skill development programs, and leadership experiences that prepare them for higher positions. Zaxbys values flexibility, diversity, and a dedication to excellence, making it an excellent place for motivated individuals who want to excel in the food service industry. The restaurant offers a culture that embraces team collaboration, continuous learning, and mutual respect.

Working at Zaxbys comes with many benefits including free meals while on shift, 50% discounts on meals off shift, and flexible scheduling. Early access to earned pay and paid training ensure new team members are supported from day one. The company also offers recognition programs and referral bonuses as ways to honor employee contributions. For full-time employees, an expanded benefits package includes medical, dental, and vision insurance, as well as disability and life insurance coverage. These perks demonstrate Zaxbys' commitment to its employees’ well-being beyond just work hours.

Overall, this opportunity at Zaxbys is ideal for individuals who enjoy working in a dynamic restaurant environment, have a passion for leadership, and are eager to be part of a growing company that values its people. The Shift Leader role combines operational responsibility with team development and guest service, making it a vital and rewarding position within the company.

Job Requirements

Must be 18 years of age or older
must have reliable transportation
available to work 9 to 28 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
leadership experience preferred
sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb, including the use of ladders
frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception to observe and respond to the environment
work in an environment that features hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
available to work 9 to 28 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification, and additional training required by Zax LLC
creates a culture of high-performance and trains and coaches team members to meet all company standards
mentor, coach and develop team members and communicate performance concerns to your General Manager
prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicates shift goals and motivates team members to meet goals and perform to their highest ability level
delegates tasks to team members and supervises performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts
manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests’ satisfaction
plans shift duties and ensures opening and closing duties are complete
collaborates with management team to develop goals and reports back to management on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follows company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly