Restaurant Shift Leader (Part-Time)

Athens, GA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Paid training

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

Job Description

Zaxbys is a well-established fast-casual restaurant chain known for its delicious chicken wings, fingers, sandwiches, and salads. It places a strong emphasis on providing not just a meal, but a fun and engaging experience for guests to enjoy with their friends and family. Founded in 1990, Zaxbys has grown to become a popular destination for flavorful meals in a vibrant and welcoming atmosphere. With locations across multiple states, Zaxbys prides itself on its culture of hospitality, high-quality food, and team-oriented work environment. The organization is committed to the growth and development of its employees, providing various opportunities for career advancement as the team expands.

As part of Zaxbys' commitment to nurturing leadership within the restaurant, the role of Shift Leader is a vital position responsible for overseeing the operations during a given shift. Shift Leaders are tasked with managing people, processes, and products to ensure a smooth and efficient service experience. This role involves setting shift goals, assigning duties to team members, and ensuring that all operational procedures are followed meticulously. Beyond operational oversight, Shift Leaders prioritize the guest experience, addressing and resolving any concerns promptly and professionally to maintain Zaxbys' reputation for outstanding customer service.

This leadership role provides an excellent platform for individuals who are passionate about hospitality and enjoy leading a team to success. Shift Leaders at Zaxbys receive paid training and continuous development support, including a dedicated Shift Leader Development Plan and food safety certification. The work schedule is flexible, accommodating various availability, including days, nights, weekends, and holidays, which makes this an attractive opportunity for those seeking balance alongside their professional growth.

In addition to a competitive hourly wage for part-time positions, Zaxbys provides employees with significant benefits, such as free meals during shifts and 50% off meals when off shift. Full-time employees gain access to comprehensive healthcare packages, including medical, dental, and vision insurance, as well as short-term and long-term disability coverage and employer-paid life insurance. Moreover, various recognition programs and benefits, such as a 401(k) plan with employer match, employee referral incentives, and early access to pay, foster a supportive and rewarding work environment.

Zaxbys cultivates a positive culture centered around high performance and motivation. Shift Leaders play a critical role in mentoring, coaching, and supporting team members, ensuring compliance with all company policies and health and safety standards. They are responsible for food production and quality control, supervising operations to meet corporate and franchise standards. Effective communication of shift goals and maintaining a healthy team morale through recognition and example setting are key aspects of the daily responsibilities.

The ideal candidate for this role will demonstrate leadership qualities, organizational skills, cooperative interaction with others, and an enthusiastic attitude toward creating an engaging work environment. This position requires reliable transportation, the ability to work flexible schedules, and the capacity to physically meet the demands of operating in a dynamic restaurant environment. If you are ready to be part of an energetic team that values growth, fun, and customer satisfaction, Zaxbys is saving a seat for you!

Job Requirements

Sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb including the use of ladders
frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception to observe and respond to the environment
work in an environment that features hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
available to work 9 to 28 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification, and any additional training required by Zax LLC
create a culture of high performance and train and coach team members to meet all company standards
mentor, coach and develop team members and communicate performance concerns to your General Manager
prioritize the guest and team member experience and resolve complaints and concerns in friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and take corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back to management on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly