Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
free meals on shift
50% off meals off shift
flexible schedule
Early Access to Pay
Paid training
Opportunities to Advance
Recognition Program
Employee Referral Program
401(k) with employer match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
Job Description
Zaxbys is a leading fast-casual restaurant chain known for serving signature chicken fingers, wings, sandwiches, salads, and delectable sides in a friendly and vibrant atmosphere. Renowned for its commitment to quality food, exceptional customer service, and a fun dining experience, Zaxbys is more than just a place to eat—it is a community hub where guests can enjoy great food, spend quality time with friends, and create memorable experiences. The company takes pride in fostering an inclusive, positive work environment that promotes both personal and professional growth for its team members.
At Zaxbys, employees are valued as vital contributors to the brand’s success, and this is evident in the welcoming culture and various employee benefits offered. The company focuses on a people-first approach that embraces teamwork, recognition, and leadership development. This philosophy has helped Zaxbys maintain its reputation as an incredible place to work where employees are motivated to deliver unmatched service while enjoying flexible schedules and opportunities for career advancement.
The role of a Shift Leader at Zaxbys is a dynamic and essential position responsible for overseeing the people, processes, and products necessary to execute a successful shift. Shift Leaders set shift goals, assign tasks, and ensure all operational procedures are followed meticulously while responding promptly to guests’ needs and concerns. They play a key role in driving team performance by mentoring, coaching, and developing team members, fostering a culture of high performance and mutual respect.
Shift Leaders also ensure that all health and safety standards, food quality, service excellence, and cleanliness protocols are upheld at every stage of the shift. This includes managing inventory, overseeing food production, and maintaining compliance with corporate guidelines and legal regulations. Beyond operational tasks, Shift Leaders engage their teams by maintaining a positive work culture, recognizing achievements, and leading by example. They act as vital communicators between team members and management, reporting on goal progress and any issues related to human resources or risk management.
Joining Zaxbys as a Shift Leader provides the opportunity to be part of a fast-growing, award-winning restaurant brand that values flexibility, employee development, and a supportive work environment. Employees enjoy perks like free meals during shifts, discounted meals off-shift, paid training, early access to pay, and a comprehensive benefits package including medical, dental, vision insurance, and 401(k) options with employer match. This role is perfect for candidates who demonstrate strong leadership skills, organizational abilities, and a passion for delivering exceptional guest experiences while contributing to a positive team environment. If you are ready to advance your career in a vibrant food service setting, Zaxbys invites you to join their team and save a seat for your success.
At Zaxbys, employees are valued as vital contributors to the brand’s success, and this is evident in the welcoming culture and various employee benefits offered. The company focuses on a people-first approach that embraces teamwork, recognition, and leadership development. This philosophy has helped Zaxbys maintain its reputation as an incredible place to work where employees are motivated to deliver unmatched service while enjoying flexible schedules and opportunities for career advancement.
The role of a Shift Leader at Zaxbys is a dynamic and essential position responsible for overseeing the people, processes, and products necessary to execute a successful shift. Shift Leaders set shift goals, assign tasks, and ensure all operational procedures are followed meticulously while responding promptly to guests’ needs and concerns. They play a key role in driving team performance by mentoring, coaching, and developing team members, fostering a culture of high performance and mutual respect.
Shift Leaders also ensure that all health and safety standards, food quality, service excellence, and cleanliness protocols are upheld at every stage of the shift. This includes managing inventory, overseeing food production, and maintaining compliance with corporate guidelines and legal regulations. Beyond operational tasks, Shift Leaders engage their teams by maintaining a positive work culture, recognizing achievements, and leading by example. They act as vital communicators between team members and management, reporting on goal progress and any issues related to human resources or risk management.
Joining Zaxbys as a Shift Leader provides the opportunity to be part of a fast-growing, award-winning restaurant brand that values flexibility, employee development, and a supportive work environment. Employees enjoy perks like free meals during shifts, discounted meals off-shift, paid training, early access to pay, and a comprehensive benefits package including medical, dental, vision insurance, and 401(k) options with employer match. This role is perfect for candidates who demonstrate strong leadership skills, organizational abilities, and a passion for delivering exceptional guest experiences while contributing to a positive team environment. If you are ready to advance your career in a vibrant food service setting, Zaxbys invites you to join their team and save a seat for your success.
Job Requirements
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work 9 to 28 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities
- Organizational skills
- Ability to interact cooperatively with others
- Leadership experience preferred
Job Qualifications
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work 9 to 28 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification, and any additional training required by Zax LLC
- Create a culture of high performance and train and coach team members to meet all company standards
- Mentor, coach and develop team members and communicate performance concerns to the General Manager
- Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Communicate shift goals and motivate team members to meet goals and perform at their highest ability level
- Delegate tasks to team members and supervise performance during a shift
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
- Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
- Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
- Plan shift duties and ensure opening and closing duties are complete
- Collaborate with management team to develop goals and report back to management on goal progress
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Follow company cash management policies
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to General Manager and District Manager
- Escalate other concerns to supervisor when appropriate
- Perform all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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