Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
free meals on shift
50% off meals off shift
flexible schedule
Early Access to Pay
Paid training
Opportunities to Advance
Recognition Program
Employee Referral Program
401(k) with employer match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
Job Description
Zaxbys is a popular fast-casual restaurant chain recognized for its unique menu offerings, focused on chicken wings, chicken fingers, and other southern-inspired dishes. The company has built a reputation not only for serving delicious meals but also for creating a welcoming environment where guests can have fun, spend quality time with friends, and enjoy great food. Zaxbys values a culture that goes beyond just dining and prioritizes customer experience, making it an exciting and dynamic place for guests as well as employees.
For team members, Zaxbys offers an indescribably great place to work with opportunities for personal and professional growth. As the team expands, Zaxbys is actively seeking dedicated and driven individuals to join their workforce in the role of Shift Leader. This position is instrumental in overseeing daily operations during shifts, including managing team members, ensuring quality and safety standards, and delivering excellent guest service.
The Shift Leader role at Zaxbys involves a broad range of responsibilities centered around leadership, operations, and customer satisfaction. Shift Leaders set shift goals, allocate tasks among team members, and monitor performance to uphold the company’s high standards. They act as mentors and coaches, fostering a supportive, high-performance culture and maintaining positive team morale through recognition and leading by example. Shift Leaders also handle operational duties such as managing food quality and safety, overseeing inventory and deliveries, cash management, and ensuring compliance with company and legal policies.
Additionally, Shift Leaders play a key role in enhancing the guest experience by promptly resolving concerns, motivating team members, and maintaining product quality and cleanliness. They collaborate closely with general managers and district managers, reporting progress on goals and escalating any human resources or risk management issues. By maintaining operational excellence and promoting a safe work environment, Shift Leaders help ensure smooth restaurant operations and customer satisfaction.
Working at Zaxbys comes with a host of benefits designed to support team members both professionally and personally. Employees enjoy free meals during shifts, discounts on meals off shift, and a flexible work schedule to accommodate varied availability. They also receive paid training to succeed in their role and opportunities to advance within the company. For full-time employees, additional benefits include medical, dental, and vision insurance, employer-paid life insurance, short-term and long-term disability coverage, and a 401(k) plan with employer match subject to eligibility.
Overall, the Shift Leader position at Zaxbys offers a rewarding career opportunity in a vibrant, guest-focused environment. It is ideal for individuals who demonstrate leadership capabilities, enjoy working in a fast-paced setting, and are passionate about delivering excellent service and fostering team success. Candidates must be at least 18 years old, have reliable transportation, and be able to work flexible hours including weekends and holidays. Zaxbys is committed to training and developing their leaders to ensure both personal growth and the ongoing success of the restaurant operations.
For team members, Zaxbys offers an indescribably great place to work with opportunities for personal and professional growth. As the team expands, Zaxbys is actively seeking dedicated and driven individuals to join their workforce in the role of Shift Leader. This position is instrumental in overseeing daily operations during shifts, including managing team members, ensuring quality and safety standards, and delivering excellent guest service.
The Shift Leader role at Zaxbys involves a broad range of responsibilities centered around leadership, operations, and customer satisfaction. Shift Leaders set shift goals, allocate tasks among team members, and monitor performance to uphold the company’s high standards. They act as mentors and coaches, fostering a supportive, high-performance culture and maintaining positive team morale through recognition and leading by example. Shift Leaders also handle operational duties such as managing food quality and safety, overseeing inventory and deliveries, cash management, and ensuring compliance with company and legal policies.
Additionally, Shift Leaders play a key role in enhancing the guest experience by promptly resolving concerns, motivating team members, and maintaining product quality and cleanliness. They collaborate closely with general managers and district managers, reporting progress on goals and escalating any human resources or risk management issues. By maintaining operational excellence and promoting a safe work environment, Shift Leaders help ensure smooth restaurant operations and customer satisfaction.
Working at Zaxbys comes with a host of benefits designed to support team members both professionally and personally. Employees enjoy free meals during shifts, discounts on meals off shift, and a flexible work schedule to accommodate varied availability. They also receive paid training to succeed in their role and opportunities to advance within the company. For full-time employees, additional benefits include medical, dental, and vision insurance, employer-paid life insurance, short-term and long-term disability coverage, and a 401(k) plan with employer match subject to eligibility.
Overall, the Shift Leader position at Zaxbys offers a rewarding career opportunity in a vibrant, guest-focused environment. It is ideal for individuals who demonstrate leadership capabilities, enjoy working in a fast-paced setting, and are passionate about delivering excellent service and fostering team success. Candidates must be at least 18 years old, have reliable transportation, and be able to work flexible hours including weekends and holidays. Zaxbys is committed to training and developing their leaders to ensure both personal growth and the ongoing success of the restaurant operations.
Job Requirements
- Sit, stand, and walk continuously
- Occasionally stoop, bend, crouch, or climb including use of ladders
- Frequently lift, push, pull, and carry up to 50 pounds including overhead lifting
- Continuous use of hands and wrists for grasping and fine manipulation
- Communicate proficiently through speech, reading, and writing
- Maintain effective audio-visual discrimination and perception
- Work in environments with hot and cold temperature variations and exposure to food allergens
- Operate restaurant equipment safely including knives, fryers, and hazardous equipment
Job Qualifications
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work 9 to 28 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities and organizational skills
- Ability to interact cooperatively with others
- Leadership experience is preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan and Food Safety Certification
- Create a culture of high-performance and train and coach team members
- Mentor, coach, and develop team members and communicate performance concerns to the General Manager
- Prioritize guest and team member experience and resolve complaints in a friendly and respectful manner
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Communicate shift goals and motivate team members to meet goals and perform to their highest ability
- Delegate tasks to team members and supervise performance during shifts
- Maintain operational standards and ensure compliance with all company guidelines, policies, and procedures
- Ensure service, product quality, and cleanliness standards are upheld
- Enhance guest experiences by ensuring team members exceed guest expectations
- Receive and reconcile truck deliveries, stock product, and complete daily inventory counts
- Manage food production and quality by monitoring prep, cooking, and holding processes
- Track food safety and quality and ensure orders meet company standards
- Plan shift duties and ensure opening and closing tasks are completed
- Collaborate with management to develop and report on goals
- Ensure processes, policies, and procedures are followed throughout operations
- Follow company cash management policies
- Maintain compliance with federal, state, and local laws
- Utilize management tools and keep accurate records
- Maintain flexibility to perform beyond position parameters
- Ensure the team works safely and follows safety guidelines
- Report human resources and risk management concerns promptly
- Escalate other concerns when appropriate
- Perform all other duties necessary for proper restaurant operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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