Restaurant Shift Leader (Part-Time)

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Paid training

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

Job Description

Zaxby's is a popular American fast-casual restaurant chain that has been delighting customers with its signature chicken wings, chicken fingers, and a wide variety of other delicious menu options since its inception. Established with a commitment to serving high-quality food in a fun and welcoming atmosphere, Zaxby's has grown rapidly and continues to expand its footprint across many locations. Each Zaxby's location emphasizes a guest-oriented experience where the team focuses not only on delivering tasty meals but also on creating memorable moments for guests. The brand is well-known for its vibrant culture, engaging environment, and a dedication to teamwork and employee growth, making it a standout employer in the hospitality and food service industry. The restaurant prides itself on values such as hospitality, respect, and continuous improvement, fostering an energetic work environment that encourages employee development and advancement.

The Shift Leader role at Zaxby's is a crucial position that bridges the gap between management and hourly team members during shifts. Shift Leaders oversee the execution of daily operations including managing people, processes, and products, ensuring that all shifts run smoothly and guests receive excellent service. This role entails setting goals for the shift, assigning tasks efficiently, and ensuring adherence to food safety, quality, and cleanliness standards. Shift Leaders serve as frontline mentors and coaches, tasked with creating a high-performance culture by supporting team members through training and motivation. Additionally, they handle guest concerns proactively and promote positivity and strong morale within the team by leading through example. They play a significant part in operational responsibilities including managing inventory, receiving deliveries, monitoring food production, and ensuring compliance with corporate guidelines and safety regulations. The position demands a flexible schedule, a leadership mindset, and the ability to multitask effectively under pressure. Zaxby's offers Shift Leaders paid training, early access to pay, flexible scheduling options, and opportunities for career advancement within the company. Benefits for full-time employees include medical, dental, and vision insurance, 401(k) with employer match, and various employee recognition programs. Overall, the Shift Leader role at Zaxby's is designed for motivated individuals who want to make a direct impact on restaurant operations, support their team, and provide exceptional experiences to guests in a fast-paced environment.

Job Requirements

Sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb including the use of ladders
frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception to observe and respond to the environment
work in an environment that features hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
available to work 9 to 28 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan
complete food safety certification and any additional training required by Zax LLC
create a culture of high-performance and train and coach team members to meet all company standards
mentor, coach and develop team members and communicate performance concerns to your General Manager
prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back to management on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly