Restaurant Shift Leader (Part-Time)

Athens, GA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Paid training

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

Job Description

Zaxbys is a popular American fast-casual restaurant chain known for its chicken wings, chicken fingers, sandwiches, salads, and a welcoming atmosphere that extends beyond just great food. Established in 1990, Zaxbys has grown significantly and developed a loyal customer base that values its quality ingredients and friendly service. The company prides itself on being more than just a place to eat – it is a place where people can have fun, connect with friends, and enjoy a casual dining experience. The company culture emphasizes teamwork, growth, and a positive work environment for its employees, making it an attractive place to build a career in the restaurant industry. Zaxbys operates both company-owned locations and franchises, offering consistent food quality and service standards across all its restaurants.

As Zaxbys continues to expand its footprint, it is actively seeking motivated individuals to join their leadership team. The Shift Leader role is a critical position within each restaurant location, responsible for overseeing daily operations during a shift and ensuring that team members perform at their best. Shift Leaders at Zaxbys are charged with managing the people, processes, and product quality necessary for a smooth and enjoyable customer experience. This role allows the individual to develop leadership skills in a fast-paced environment, gain exposure to restaurant management, and contribute directly to the restaurant's success. The position is typically part-time with flexible scheduling to accommodate personal commitments, offering between 9 to 28 hours per week. Zaxbys values its team members and supports their development with paid training, leadership coaching, and opportunities for career advancement within the organization.

Shift Leaders are responsible for setting shift goals, delegating tasks, training and coaching team members, and ensuring that food safety and quality standards are consistently met. They play a key role in creating a positive and high-performing culture by recognizing team efforts and addressing any performance issues respectfully and constructively. This position requires strong interpersonal skills to prioritize guest and team member experiences, resolve conflicts, and foster good communication. Additionally, Shift Leaders assist with inventory management, food production oversight, compliance with company policies, and adherence to local laws and safety regulations. Zaxbys provides a supportive environment where Shift Leaders can grow professionally while contributing to a workplace that values flexibility, respect, and team collaboration. Benefits such as free meals during shifts, employee discounts, early pay access, and comprehensive insurance packages for full-time employees further enhance the appeal of working at Zaxbys. Overall, a Shift Leader at Zaxbys serves as a vital link between the management team and frontline staff, driving operational excellence and delivering memorable guest experiences.

Job Requirements

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
must be 18 years of age or older
must have reliable transportation
available to work 9 to 28 hours per week
ability to work flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrate leadership qualities, organizational skills, and ability to interact cooperatively with others

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
available to work 9 to 28 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
create a culture of high-performance and train and coach team members to meet all company standards
mentor, coach and develop team members and communicate performance concerns to General Manager
prioritize guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back to management on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to General Manager and District Manager
escalate other concerns to supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly