Restaurant Shift Leader (Part-Time)

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

free meals on shift

Discount meals off shift

flexible schedule

Early Access to Pay

Paid training

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

Job Description

Zaxbys is a popular fast-casual restaurant chain known for its distinctive southern-style chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990, Zaxbys has grown to become a favorite dining destination for guests seeking quality food and a fun dining experience. With a dynamic and expanding team, Zaxbys prides itself on creating an environment where both guests and employees feel valued and appreciated. The brand is committed to delivering exceptional service and memorable experiences, making it more than just a place to eat but a venue to enjoy time with friends and family. As the company continues to evolve and open new locations, Zaxbys is looking to add energetic and motivated individuals to their team to foster continued growth and success.

The role of Shift Leader at Zaxbys is a crucial management position that oversees the daily operations during a work shift. As a Shift Leader, you will be responsible for managing the people, processes, and products essential to the smooth execution of your shift. This includes setting shift goals, assigning tasks to team members, ensuring compliance with company policies and safety standards, and delivering an excellent guest experience by promptly addressing any concerns or complaints. The Shift Leader is also a mentor and coach, helping team members develop their skills and reach their full potential while contributing to a positive and productive work environment.

This position offers a competitive pay range of $15.00 to $17.00 per hour and an employment type that offers flexible scheduling options, including part-time hours typically ranging from 9 to 28 hours per week. Zaxbys emphasizes creating a supportive culture where team members enjoy benefits such as free meals during shifts, discount meals off shifts, paid training, and opportunities for career advancement within the company. Full-time employees also gain access to comprehensive benefits like medical, dental, vision insurance, disability coverage, and employer-paid life insurance.

Working as a Shift Leader at Zaxbys requires excellent leadership, communication skills, and an ability to foster teamwork. You will be expected to maintain high operational standards, ensure product and service quality, and uphold safety and cleanliness protocols. The position also involves administrative responsibilities such as inventory management, cash handling, and documentation. If you are a motivated leader who enjoys working in a fast-paced and customer-oriented environment, Zaxbys offers an exciting opportunity to join a well-established and growing company committed to employee development and guest satisfaction.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Available to work 9 to 28 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work 9 to 28 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
Creates a culture of high-performance and trains and coaches team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to General Manager and District Manager
Escalate other concerns to supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly