Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
free meals on shift
50% off meals off shift
flexible schedule
Early Access to Pay
Paid training
Opportunities to Advance
Recognition Program
Employee Referral Program
401(k) with employer match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
Job Description
Zaxbys is a prominent fast-casual dining restaurant known for its flavorful chicken dishes, engaging atmosphere, and community-focused values. Recognized for its commitment to delivering excellent food and creating a fun and welcoming environment, Zaxbys offers both guests and team members a unique dining and working experience. The company prides itself on more than just serving meals; it aims to be a place where guests can enjoy time with friends and family while indulging in quality food prepared fresh. Established with the vision of providing high-quality food and exceptional guest service, Zaxbys has cultivated a dedicated following and sustained growth across various locations nationally. The culture at Zaxbys emphasizes teamwork, respect, and the constant pursuit of excellence, making it an attractive option for individuals seeking a rewarding career in the foodservice industry.
The Shift Leader role at Zaxbys is an essential management position that oversees the operational processes during a specific shift. Shift Leaders are responsible for coordinating team efforts to meet service goals, maintaining high standards for food quality, cleanliness, and guest satisfaction, and ensuring compliance with company policies and industry regulations. This role requires strong leadership skills, as Shift Leaders must mentor, coach, and develop team members, creating a positive and productive work environment. With a pay range of $15.00 to $17.00 per hour, this position offers an opportunity for motivated individuals to grow within the company's leadership pipeline.
Shift Leaders at Zaxbys engage in a variety of critical duties including managing shift goals, delegating tasks, handling inventory, and addressing guest concerns promptly and professionally. They play a pivotal role in maintaining operational standards and fostering a culture of high performance. The work environment is dynamic and fast-paced, requiring flexibility to work various shifts, including days, nights, weekends, and holidays. Zaxbys provides comprehensive paid training programs such as the Zaxbys Shift Leader Development Plan and food safety certification to ensure Shift Leaders are equipped with the necessary skills and knowledge.
Employees in this role enjoy multiple perks such as free meals during shifts, 50% off meals when off shift, flexible scheduling, early access to pay, and opportunities for career advancement. Full-time Shift Leaders can also benefit from a robust benefits package including medical, dental, vision insurance, disability coverage, and employer-paid life insurance. The company also promotes a culture of recognition and support through employee referral programs and 401(k) plans with employer match, where eligible.
Overall, the Shift Leader position at Zaxbys offers a fulfilling career path for individuals who excel in leadership, customer service, and operational management. The role is ideal for those who thrive in team-oriented settings and enjoy fostering an engaging environment for both guests and employees. By joining Zaxbys as a Shift Leader, candidates become part of a growing and supportive company that values employee development, quality service, and community connection.
The Shift Leader role at Zaxbys is an essential management position that oversees the operational processes during a specific shift. Shift Leaders are responsible for coordinating team efforts to meet service goals, maintaining high standards for food quality, cleanliness, and guest satisfaction, and ensuring compliance with company policies and industry regulations. This role requires strong leadership skills, as Shift Leaders must mentor, coach, and develop team members, creating a positive and productive work environment. With a pay range of $15.00 to $17.00 per hour, this position offers an opportunity for motivated individuals to grow within the company's leadership pipeline.
Shift Leaders at Zaxbys engage in a variety of critical duties including managing shift goals, delegating tasks, handling inventory, and addressing guest concerns promptly and professionally. They play a pivotal role in maintaining operational standards and fostering a culture of high performance. The work environment is dynamic and fast-paced, requiring flexibility to work various shifts, including days, nights, weekends, and holidays. Zaxbys provides comprehensive paid training programs such as the Zaxbys Shift Leader Development Plan and food safety certification to ensure Shift Leaders are equipped with the necessary skills and knowledge.
Employees in this role enjoy multiple perks such as free meals during shifts, 50% off meals when off shift, flexible scheduling, early access to pay, and opportunities for career advancement. Full-time Shift Leaders can also benefit from a robust benefits package including medical, dental, vision insurance, disability coverage, and employer-paid life insurance. The company also promotes a culture of recognition and support through employee referral programs and 401(k) plans with employer match, where eligible.
Overall, the Shift Leader position at Zaxbys offers a fulfilling career path for individuals who excel in leadership, customer service, and operational management. The role is ideal for those who thrive in team-oriented settings and enjoy fostering an engaging environment for both guests and employees. By joining Zaxbys as a Shift Leader, candidates become part of a growing and supportive company that values employee development, quality service, and community connection.
Job Requirements
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work 9 to 28 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Qualifications
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work 9 to 28 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
- Create a culture of high-performance and train and coach team members to meet all company standards
- Mentor, coach and develop team members and communicate performance concerns to your General Manager
- Prioritize the guest and team member experience and resolve complaints and concerns in friendly and respectful manner
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
- Delegate tasks to team members and supervise performance during a shift
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
- Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
- Plan shift duties and ensure opening and closing duties are complete
- Collaborate with management team to develop goals and report back to management on goal progress
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Follow company cash management policies
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to your General Manager and District Manager
- Escalate other concerns to your supervisor when appropriate
- Perform all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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