Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
free meals on shift
50% off meals off shift
flexible schedule
Early Access to Pay
Paid training
Opportunities to Advance
Recognition Program
Employee Referral Program
401(k) with employer match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
Job Description
Zaxby's is a popular fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990, the company has grown significantly and now operates numerous locations across the United States. Known for its commitment to quality food and exceptional guest experiences, Zaxby's offers more than just a meal — it provides a fun and welcoming atmosphere where friends and families can gather and enjoy delicious meals. The brand prides itself on delivering great service in a lively and positive environment, making it an attractive place both for guests and team members alike.
Zaxby's Columbia, SC location at 650 St. Andrews Rd is looking to expand its team by hiring Shift Leaders who can help maintain the high standards and values that the brand represents. As a fast-growing and dynamic restaurant, Zaxby's offers flexible scheduling, paid training, and opportunities for career growth. This role is perfect for those who thrive in a fast-paced team environment and who have leadership skills and a passion for providing excellent customer service.
The Shift Leader plays a crucial role in overseeing the team, processes, and operations during a shift to ensure smooth restaurant functioning and guest satisfaction. This leadership position involves setting shift goals, delegating tasks to team members, maintaining compliance with company policies and safety standards, and ensuring the quality of food and customer experience. Shift Leaders coach and mentor team members, handle guest concerns courteously, and promote a positive work culture through recognition and encouragement. The position demands a proactive individual who can handle operational challenges effectively while inspiring the team to perform their best.
Working at Zaxby's offers a range of benefits, including free meals while on shift and 50% off meals when off shift, flexible scheduling to fit personal needs, early access to pay, and comprehensive paid training programs. Additionally, full-time employees have access to medical, dental, and vision insurance, as well as short-term and long-term disability coverage and employer-paid life insurance. Recognition programs and employee referral incentives further enhance the workplace environment.
Zaxby's strives to create a culture where team members feel valued, supported, and motivated to succeed. The company encourages growth and development through structured training plans such as the Zaxby's Shift Leader Development Plan and food safety certification courses. The Shift Leader position offers an excellent opportunity for individuals looking to advance their careers in the restaurant industry, gain valuable management experience, and contribute to a thriving team environment.
Zaxby's Columbia, SC location at 650 St. Andrews Rd is looking to expand its team by hiring Shift Leaders who can help maintain the high standards and values that the brand represents. As a fast-growing and dynamic restaurant, Zaxby's offers flexible scheduling, paid training, and opportunities for career growth. This role is perfect for those who thrive in a fast-paced team environment and who have leadership skills and a passion for providing excellent customer service.
The Shift Leader plays a crucial role in overseeing the team, processes, and operations during a shift to ensure smooth restaurant functioning and guest satisfaction. This leadership position involves setting shift goals, delegating tasks to team members, maintaining compliance with company policies and safety standards, and ensuring the quality of food and customer experience. Shift Leaders coach and mentor team members, handle guest concerns courteously, and promote a positive work culture through recognition and encouragement. The position demands a proactive individual who can handle operational challenges effectively while inspiring the team to perform their best.
Working at Zaxby's offers a range of benefits, including free meals while on shift and 50% off meals when off shift, flexible scheduling to fit personal needs, early access to pay, and comprehensive paid training programs. Additionally, full-time employees have access to medical, dental, and vision insurance, as well as short-term and long-term disability coverage and employer-paid life insurance. Recognition programs and employee referral incentives further enhance the workplace environment.
Zaxby's strives to create a culture where team members feel valued, supported, and motivated to succeed. The company encourages growth and development through structured training plans such as the Zaxby's Shift Leader Development Plan and food safety certification courses. The Shift Leader position offers an excellent opportunity for individuals looking to advance their careers in the restaurant industry, gain valuable management experience, and contribute to a thriving team environment.
Job Requirements
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work 9 to 28 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Qualifications
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work 9 to 28 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, any additional training required by Zax LLC
- Creates a culture of high-performance and trains and coaches team members to meet all company standards
- Mentor, coach and develop team members and communicate performance concerns to your General Manager
- Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Communicates shift goals and motivates team members to meet goals and perform to their highest ability level
- Delegates tasks to team members and supervises performance during a shift
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts
- Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests satisfaction
- Plans shift duties and ensures opening and closing duties are complete
- Collaborates with management team to develop goals and reports back to management on goal progress
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Follows company cash management policies
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to your General Manager and District Manager
- Escalate other concerns to your supervisor when appropriate
- All other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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