Restaurant Shift Leader (Full-Time)

Gainesville, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxby's is a popular fast-casual restaurant franchise recognized for its delicious chicken wings, chicken fingers, and a variety of Southern-inspired meals. Established in 1990, Zaxby's operates numerous locations across the United States, offering guests a unique dining experience that emphasizes quality food and friendly service. The brand is dedicated to creating a welcoming environment where guests can enjoy great meals while spending quality time with family and friends. Known for its vibrant culture and commitment to team excellence, Zaxby's fosters a workplace where team members feel valued and empowered to grow within the company. This dynamic environment makes Zaxby's not just a place to eat but a fun, engaging community for both customers and employees alike.

The role of a Shift Leader at Zaxby's is pivotal in ensuring smooth day-to-day restaurant operations during assigned shifts. Shift Leaders are responsible for overseeing team members, managing tasks efficiently, and maintaining high standards of food quality, service, and cleanliness. This position involves setting clear shift goals, delegating responsibilities, and providing ongoing coaching and mentorship to foster a culture of high performance. Shift Leaders help drive the team toward achieving business objectives while prioritizing guest satisfaction. They also ensure compliance with company policies, safety guidelines, and local regulations, creating a safe and enjoyable environment for both staff and patrons. With responsibilities ranging from managing inventory and food production to handling customer concerns and training team members, this role offers significant opportunities for professional development and advancement within the company. Zaxby's offers competitive benefits, including paid training, flexible scheduling, free meals during shifts, and discounts off shifts, making this an attractive opportunity for those seeking a career in restaurant management and hospitality.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, any additional training required by Zax LLC
Creates a culture of high-performance and trains and coaches team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to your General Manager
Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicates shift goals and motivates team members to meet goals and perform to their highest ability level
Delegates tasks to team members and supervises performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts
Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests satisfaction
Plans shift duties and ensures opening and closing duties are complete
Collaborates with management team to develop goals and reports back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follows company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly