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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Recognition Program
Employee Referral Program
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Job Description
Zaxby's is a popular fast-casual restaurant franchise recognized for its delicious chicken wings, chicken fingers, and a variety of Southern-inspired meals. Established in 1990, Zaxby's operates numerous locations across the United States, offering guests a unique dining experience that emphasizes quality food and friendly service. The brand is dedicated to creating a welcoming environment where guests can enjoy great meals while spending quality time with family and friends. Known for its vibrant culture and commitment to team excellence, Zaxby's fosters a workplace where team members feel valued and empowered to grow within the company. This dynamic environment makes Zaxby's not... Show More
Job Requirements
- Sit, stand, and walk continuously
- Occasionally stoop, bend, crouch, or climb, including the use of ladders
- Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
- Continuous use of hands and wrists for grasping and fine manipulation
- Communicate proficiently through speech, reading, and writing
- Maintain effective audio-visual discrimination and perception to observe and respond to the environment
- Work in an environment that features hot and cold temperature variations and exposure to food allergens
- Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
Job Qualifications
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work a minimum of 5 days and 32 to 40 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, any additional training required by Zax LLC
- Creates a culture of high-performance and trains and coaches team members to meet all company standards
- Mentor, coach and develop team members and communicate performance concerns to your General Manager
- Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Communicates shift goals and motivates team members to meet goals and perform to their highest ability level
- Delegates tasks to team members and supervises performance during a shift
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts
- Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests satisfaction
- Plans shift duties and ensures opening and closing duties are complete
- Collaborates with management team to develop goals and reports back to management on goal progress
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Follows company cash management policies
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to your General Manager and District Manager
- Escalate other concerns to your supervisor when appropriate
- All other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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