Restaurant Shift Leader (Full-Time)

Tuscaloosa, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established restaurant brand known for its unique dining experience that goes beyond just serving food. It serves as a vibrant social hub where friends can gather, enjoy delicious meals, and create memorable experiences. With a commitment to both its guests and team members, Zaxbys fosters an engaging environment filled with fun and camaraderie. This company takes pride in being an exceptional place to work, offering more than just a typical job. As the team at Zaxbys expands, they are eager to welcome new team members who are passionate about delivering excellent guest service and contributing positively to the workplace culture.

The role offered is that of a Shift Leader, a pivotal position within the Zaxbys team that involves overseeing various operational aspects during a work shift. Shift Leaders are entrusted with managing people, processes, and products to ensure smooth and successful shift execution. This leadership role includes setting shift goals, assigning tasks to team members, and monitoring smooth adherence to company processes. Shift Leaders respond promptly to the needs of guests, ensuring every customer experience is delightful and maintains the high-quality standards Zaxbys is known for. They are also responsible for generating a positive and motivating work atmosphere for the team by fostering strong morale and leading by example.

Working as a Shift Leader at Zaxbys comes with several attractive benefits and opportunities. Team members enjoy free meals during shifts and a 50 percent discount when dining off shift. The role supports flexible scheduling, early access to pay, paid training programs, and opportunities for career advancement within the company. Shift Leaders receive training such as the Zaxbys Shift Leader Development Plan and Food Safety Certification, equipping them with the knowledge and skills to lead efficiently.

In this role, a Shift Leader mentors and coaches team members, communicates effectively with management concerning performance and operational goals, and upholds all compliance, safety, and cash management policies. The position demands dedication to maintaining cleanliness, product quality, food safety, and overall operational excellence. Shift Leaders also handle inventory management duties including receiving deliveries, stocking products, and conducting inventory counts. Additionally, they support the overall guest experience by ensuring team members meet and exceed customer expectations throughout the shift.

Zaxbys provides an inclusive and supportive work environment that values leadership, team collaboration, and operational proficiency. The company emphasizes the importance of safety and compliance, requiring Shift Leaders to maintain rigorous standards and report any human resources or risk management issues promptly. The role also requires physical capabilities such as standing for extended periods, lifting moderate weights, and safely operating kitchen equipment. With a strong culture of recognition and employee referral programs, Zaxbys is committed to rewarding excellence and fostering professional growth among its team members. This makes the Shift Leader position an exciting and rewarding opportunity for individuals seeking to develop their leadership skills in a dynamic, fast-paced restaurant setting.

Job Requirements

Sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb, including the use of ladders
frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception to observe and respond to the environment
work in an environment that features hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
available to work a minimum of 5 days and 32 to 40 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys shift leader development plan, food safety certification, and any additional training required by Zax LLC
create a culture of high-performance and train and coach team members to meet all company standards
mentor, coach and develop team members and communicate performance concerns to your general manager
prioritize the guest and team member experience and resolve complaints and concerns in friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests' satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back to management on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly