Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Recognition Program
Employee Referral Program
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Job Description
Zaxbys is a popular fast-casual restaurant chain that focuses on serving high-quality chicken wings, chicken fingers, sandwiches, and salads. Known for its welcoming atmosphere, Zaxbys offers more than just delicious food; it creates an engaging and fun environment where guests can enjoy a memorable dining experience with friends and family. With its rapid expansion and strong community presence, Zaxbys prides itself on excellent customer service, quality products, and dedicated team members who contribute to the company’s success every day. As a well-established brand, Zaxbys combines a unique menu with a friendly, team-oriented culture to create a workplace that is both rewarding and enjoyable. This franchise is committed to maintaining high operational standards and providing growth opportunities for employees.
The Shift Leader role at Zaxbys is a critical position responsible for overseeing the operations of a shift while ensuring that all team members meet company standards for customer service, product quality, and safety. Shift Leaders act as the frontline supervisors during their shifts, guiding the team, setting goals, assigning tasks, and maintaining a positive and productive work environment. This position requires excellent leadership, organizational skills, and a strong commitment to guest satisfaction.
Shift Leaders at Zaxbys complete comprehensive training programs such as the Shift Leader Development Plan and Food Safety Certification to ensure they are equipped to support their team effectively. They play an essential role in mentoring and coaching team members, resolving guest issues with professionalism and courtesy, and upholding operational excellence by enforcing company policies and procedures. Additionally, Shift Leaders manage inventory by receiving and reconciling deliveries, monitoring food preparation and quality, and ensuring compliance with health and safety regulations.
Working at Zaxbys offers numerous benefits including free meals during shifts, a 50% discount on off-shift meals, flexible scheduling, paid training, and early access to pay. The company fosters a culture of recognition and growth, providing opportunities for advancement within the organization. Comprehensive benefits packages include medical, dental, and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match for eligible employees.
Overall, the Shift Leader role at Zaxbys provides an exciting opportunity for individuals looking to develop their leadership skills in a dynamic, fast-paced environment while contributing to a brand that values quality and community. This position is ideal for motivated individuals who want to make a difference in their workplace and help deliver a superior guest experience every day.
The Shift Leader role at Zaxbys is a critical position responsible for overseeing the operations of a shift while ensuring that all team members meet company standards for customer service, product quality, and safety. Shift Leaders act as the frontline supervisors during their shifts, guiding the team, setting goals, assigning tasks, and maintaining a positive and productive work environment. This position requires excellent leadership, organizational skills, and a strong commitment to guest satisfaction.
Shift Leaders at Zaxbys complete comprehensive training programs such as the Shift Leader Development Plan and Food Safety Certification to ensure they are equipped to support their team effectively. They play an essential role in mentoring and coaching team members, resolving guest issues with professionalism and courtesy, and upholding operational excellence by enforcing company policies and procedures. Additionally, Shift Leaders manage inventory by receiving and reconciling deliveries, monitoring food preparation and quality, and ensuring compliance with health and safety regulations.
Working at Zaxbys offers numerous benefits including free meals during shifts, a 50% discount on off-shift meals, flexible scheduling, paid training, and early access to pay. The company fosters a culture of recognition and growth, providing opportunities for advancement within the organization. Comprehensive benefits packages include medical, dental, and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match for eligible employees.
Overall, the Shift Leader role at Zaxbys provides an exciting opportunity for individuals looking to develop their leadership skills in a dynamic, fast-paced environment while contributing to a brand that values quality and community. This position is ideal for motivated individuals who want to make a difference in their workplace and help deliver a superior guest experience every day.
Job Requirements
- Sit, stand, and walk continuously
- occasionally stoop, bend, crouch, or climb, including the use of ladders
- frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
- continuous use of hands and wrists for grasping and fine manipulation
- communicate proficiently through speech, reading, and writing
- maintain effective audio-visual discrimination and perception to observe and respond to the environment
- work in an environment that features hot and cold temperature variations and exposure to food allergens
- operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
Job Qualifications
- Must be 18 years of age or older
- must have reliable transportation
- available to work a minimum of 5 days and 32 to 40 hours per week
- ability to work a flexible schedule including days, nights, weekends, and holidays
- successful completion of background check
- demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan
- complete all training requirements including Food Safety Certification
- complete all training requirements including any additional training required by Zax LLC
- create a culture of high-performance and train and coach team members to meet all company standards
- mentor, coach and develop team members and communicate performance concerns to your General Manager
- prioritize the guest and team member experience and resolve complaints and concerns in friendly and respectful manner
- create and maintain a positive culture and healthy team morale through recognition and leading by example
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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