Restaurant Shift Leader (Full-Time)

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-known fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990, Zaxbys has grown to become a popular dining destination across multiple states, known not only for its quality food but also for its commitment to providing a fun, friendly, and energetic atmosphere for both guests and employees. The brand prides itself on creating memorable experiences that go beyond just eating by fostering a community vibe where friends and families can gather and enjoy great meals in a casual setting. As the company continues to expand rapidly, Zaxbys is seeking passionate individuals to join their team and contribute to maintaining their well-regarded customer experience and operational excellence.

The Shift Leader role at Zaxbys plays a critical part in ensuring smooth daily operations by overseeing team members, managing processes and product quality, and setting shift goals to align with overall company standards. Shift Leaders are responsible for mentoring and coaching the team, assigning tasks, and guaranteeing that all procedures are followed to create an outstanding environment for guests. This position requires balancing leadership with hands-on involvement to uphold service standards, manage inventory, and resolve any guest concerns in a respectful and efficient manner. It also offers an opportunity to develop leadership skills through paid training, career advancement prospects, and a supportive team culture that values high performance and employee recognition. The working schedule is flexible to accommodate varying hours, with benefits like free meals during shifts and 50% meal discounts off shift. This employment type typically involves working 32 to 40 hours per week, including day, night, weekend, and holiday shifts, suited for those with reliable transportation and a commitment to fostering a positive and productive work environment. Compensation aligns with the fast-casual restaurant industry, coupled with comprehensive benefits including health, dental, and vision insurance, short and long-term disability, and a 401(k) plan with employer match, further emphasizing the company's dedication to employee well-being and growth.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan
Food Safety Certification
Any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to your General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly