Restaurant Shift Leader (Full-Time)

Zaxbys is a popular fast-casual restaurant chain known for its chicken wings, fingers, sandwiches, and salads, serving customers across the United States. With a focus on delivering not just delicious food but also a welcoming and fun atmosphere, Zaxbys has cultivated a dining experience that goes beyond the ordinary. More than just a place to eat, it is a community hub where guests can enjoy quality meals while spending quality time with friends and family. The brand is committed to making every visit memorable through excellent customer service and flavorful meals made from fresh ingredients. Zaxbys prides itself on being an excellent employer as well, offering its team members not only jobs but a place to grow, learn, and thrive.

The role of Shift Leader at Zaxbys is a critical position aimed at ensuring smooth daily operations within the restaurant while fostering a positive environment for both guests and team members. Shift Leaders oversee the people, processes, and product quality during their assigned shifts. They set clear objectives for the team, assign specific tasks, and ensure that company processes, food safety standards, and service protocols are strictly followed. Shift Leaders also act as mentors and coaches, developing team members’ skills and motivating them to perform at their best. This leadership role requires a balance of operational expertise and interpersonal skills to handle guest concerns, maintain morale, and collaborate effectively with management.

Working at Zaxbys comes with several perks and benefits aimed at improving job satisfaction and work-life balance. These include free meals while on shift, 50% off meals when off shift, flexible scheduling options, early access to pay, and paid training programs. Employees have opportunities to advance their careers within the company, supported by structured development plans. The restaurant offers comprehensive benefits such as medical, dental, and vision insurance alongside short-term and long-term disability coverage. Additional benefits include employer-paid life insurance, a recognition program for employee achievements, an employee referral program, and a 401(k) plan with employer match, subject to eligibility. This combination of incentives and support makes Zaxbys a highly attractive place to build a career in the food service industry.

Shift Leaders at Zaxbys are responsible for completing all required training, including specific leadership development and food safety certification. They build a culture of high performance, guiding team members to uphold company standards and exceed guest expectations. Responsibilities encompass managing inventory and deliveries, maintaining operational standards, ensuring compliance with health and safety regulations, and handling cash management policies appropriately. Shift Leaders must create and sustain a positive team environment, recognize good work, handle conflicts diplomatically, and ensure the restaurant operates safely and efficiently. They also play a pivotal role in communicating goals, delegating tasks, and supporting the General Manager in managing overall restaurant performance. This role is ideal for individuals who are organized, proactive, and passionate about leadership and customer service.