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Restaurant Shift Leader (Full-Time)

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Recognition Program
Employee Referral Program
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match

Job Description

Zaxbys is a fast-growing restaurant chain known for its fresh, made-to-order chicken wings, fingers, sandwiches, and salads. Established with a strong commitment to quality and guest satisfaction, Zaxbys provides a welcoming atmosphere where friends and families can gather to enjoy flavorful meals and exceptional service. The company prides itself on not just being a great dining spot but also an exceptional workplace that values its team members and fosters a culture of fun, respect, and growth. With numerous locations across the United States, Zaxbys continues to expand its team, offering various career opportunities in a dynamic, supportive environment.

The role of Shift Leader at Zaxbys is pivotal to maintaining the high standards and smooth operations of the restaurant during assigned shifts. Shift Leaders are responsible for overseeing all aspects of the shift, including managing the team, ensuring product quality, and delivering excellent guest experiences. The position offers an hourly wage ranging from $17.00 to $18.00, along with a training completion bonus of $750 paid in two installments. This role is ideal for individuals who enjoy leadership, thrive in fast-paced environments, and are passionate about upholding quality and service excellence.

Shift Leaders at Zaxbys are tasked with setting shift goals, delegating tasks, and motivating team members to perform to their best ability. They ensure adherence to food safety standards and company policies while maintaining operational efficiency and cleanliness. This role also involves mentoring and coaching team members, fostering a positive workplace culture, and managing inventory and food production processes. Shift Leaders act as key representatives of the restaurant, resolving guest concerns courteously and promptly while leading by example to inspire their teams.

Working at Zaxbys offers numerous benefits including free meals during shifts, discounted meals off-shift, flexible scheduling, paid training, and opportunities for career advancement. Employees gain access to comprehensive benefits such as medical, dental, and vision insurance, short- and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match. The company also promotes employee engagement through recognition and referral programs, emphasizing a supportive culture that rewards dedication and teamwork.

This position requires candidates to be at least 18 years old, possess reliable transportation, and be available to work 32 to 40 hours weekly with a flexible schedule that includes days, nights, weekends, and holidays. Shift Leaders must successfully complete all required training including the Zaxbys Shift Leader Development Plan and Food Safety Certification. Leadership experience is preferred, along with excellent organizational and interpersonal skills. The role demands physical capability to meet job demands, including standing, walking, lifting up to 50 pounds, and safely operating kitchen equipment.

Joining the Zaxbys team as a Shift Leader means being part of a company that values its employees as much as its guests. It provides a platform to develop leadership skills, contribute to operational excellence, and build a rewarding career in the restaurant industry. The company also supports team safety and compliance with all federal, state, and local regulations, ensuring a secure and respectful work environment. Candidates motivated to lead by example and committed to maintaining Zaxbys' reputation for quality and hospitality will find this role fulfilling and challenging.

Job Requirements

  • Must be 18 years of age or older
  • must have reliable transportation
  • available to work a minimum of 5 days and 32 to 40 hours per week
  • ability to work a flexible schedule including days, nights, weekends, and holidays
  • successful completion of background check
  • demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
  • leadership experience preferred

Job Qualifications

  • Must be 18 years of age or older
  • must have reliable transportation
  • available to work a minimum of 5 days and 32 to 40 hours per week
  • ability to work a flexible schedule including days, nights, weekends, and holidays
  • successful completion of background check
  • demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
  • leadership experience preferred

Job Duties

  • Complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification, and any additional training required by Zax LLC
  • creates a culture of high-performance and trains and coaches team members to meet all company standards
  • mentor, coach and develop team members and communicate performance concerns to your General Manager
  • prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
  • create and maintain a positive culture and healthy team morale through recognition and leading by example
  • communicates shift goals and motivates team members to meet goals and perform to their highest ability level
  • delegates tasks to team members and supervises performance during a shift
  • maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
  • ensure service, product quality, and cleanliness standards are consistently upheld
  • enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
  • receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts
  • manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
  • tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests’ satisfaction
  • plans shift duties and ensures opening and closing duties are complete
  • collaborates with management team to develop goals and reports back to management on goal progress
  • ensure processes, policies, and procedures are properly followed throughout daily operations
  • follows company cash management policies
  • maintain compliance with federal, state, and local laws and guidelines
  • utilize management tools and keep neat, accurate, and current records
  • maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
  • ensure the team works safely and follows all safety guidelines and procedures
  • immediately report all human resources and risk management concerns to your General Manager and District Manager
  • escalate other concerns to your supervisor when appropriate
  • all other duties necessary to ensure restaurant operations function properly

Job Criteria

Experience

Mid Level (3-7 years)


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