Restaurant Shift Leader (Full-Time)

Kannapolis, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxby's is a popular fast-casual restaurant chain known for its chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990, Zaxby's has grown to become a beloved brand with locations across the United States, dedicated to providing high-quality food served in a fun and friendly environment. The company values its guests and team members alike, offering a unique experience that goes beyond just dining. It is known for offering not only great food but also a lively atmosphere where friends and families can enjoy time together. As a workplace, Zaxby's prides itself on fostering a positive culture that supports employee growth and development.

Zaxby's is currently expanding its team and hiring for the role of Shift Leader at its Kannapolis, NC location. The Shift Leader position is a critical role responsible for overseeing the daily operations during a shift, including managing people, processes, and products to ensure excellent guest experiences and smooth business operations. Shift Leaders at Zaxby's set shift goals, assign tasks to team members, ensure compliance with food safety and operational standards, and respond to customer needs with professionalism and care. This role is ideal for candidates who demonstrate leadership qualities, organizational skills, and a passion for hospitality. The position offers an hourly wage in the range of $15.00 to $17.00, with added benefits such as free meals during shifts, 50% off meals off shift, flexible schedules, paid training, and chances for career advancement.

Working at Zaxby's goes beyond typical job responsibilities; it's about creating a culture of high performance and teamwork. Shift Leaders play an essential part in mentoring and coaching team members to meet company standards and improve their skills. They also play a vital role in maintaining a positive work environment through recognition programs and team morale initiatives. With responsibilities including monitoring food quality, managing inventory, handling cash policies, and ensuring regulatory compliance, the Shift Leader position requires a hands-on individual who thrives in a fast-paced, customer-focused work setting.

Additionally, Zaxby's provides comprehensive benefits to support the wellbeing of their team members. These include medical, dental, and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match for eligible employees. Wellness initiatives and employee referral programs are part of the company’s commitment to its workforce. If you are someone who enjoys leading teams, providing excellent customer service, and working in a dynamic environment, Zaxby's offers a rewarding career path that encourages growth and values your contributions.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to the General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to the General Manager and District Manager
Escalate other concerns to supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly