Restaurant Shift Leader (Full-Time)

Savannah, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxby's is a renowned fast-casual dining restaurant brand specializing in chicken wings, chicken fingers, sandwiches, and salads. Established with a commitment to quality food and excellent customer service, Zaxby's has grown into a beloved destination for guests who seek not only great food but also a welcoming and fun atmosphere. With numerous locations across the United States, Zaxby's continues to expand its footprint, providing unique career opportunities within the restaurant industry. The company values teamwork, friendliness, and a dynamic work culture where employees feel appreciated and motivated.

The role of Shift Leader at Zaxby's is integral to the smooth and efficient operation of each shift at the restaurant. This position focuses on overseeing the daily activities of the team, ensuring that all processes and procedures are followed to uphold Zaxby's standards for food quality, safety, and customer service. Shift Leaders are responsible for setting clear goals for their teams, assigning tasks appropriately, and maintaining a positive work environment that encourages high performance and strong team morale.

Shift Leaders act as both mentors and role models, offering coaching and support to team members while also addressing any guest concerns in a friendly and respectful manner. They work closely with the General Manager and other restaurant leadership to ensure compliance with company policies, health regulations, and operational standards. Additionally, Shift Leaders manage inventory, food production, and cash handling to keep the restaurant running smoothly and efficiently.

In joining Zaxby's as a Shift Leader, employees benefit from numerous perks such as free meals during shifts, discounts off shifts, flexible work schedules, early access to pay, and paid training designed to foster skill development and career growth. The company is committed to recognizing outstanding work through structured programs and providing medical, dental, and vision insurance, as well as long-term and short-term disability coverage. Additionally, employees have access to a 401(k) retirement plan with an employer match, life insurance benefits, and opportunities for advancement within the organization.

This position requires a proactive, energetic individual who thrives in a fast-paced environment and can inspire a team to deliver exceptional service. Shift Leaders at Zaxby's play a pivotal role in creating memorable guest experiences through leadership, operational excellence, and a dedication to the brand’s core values.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to the General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to the General Manager and District Manager
Escalate other concerns to the supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly