Restaurant Shift Leader (Full-Time)

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a rapidly growing fast-casual restaurant chain known for its delicious chicken wings, chicken fingers, sandwiches, salads, and signature sauces. Founded with a vision to provide an inviting and enjoyable dining experience, Zaxbys focuses on the core values of quality food, excellent service, and a fun atmosphere. The establishment prides itself on being more than just a place to eat; it is a vibrant community hub where friends gather, share meals, and create lasting memories. With a strong commitment to its team members, Zaxbys invests heavily in employee development and provides a workplace culture that emphasizes respect, growth, and teamwork.

As the company expands, Zaxbys is actively seeking dedicated individuals to join its team as Shift Leaders. This role is pivotal in maintaining the restaurant’s high standards of service, quality, and operational efficiency during each shift. Shift Leaders at Zaxbys oversee the daily operations, manage people and processes, ensure compliance with food safety and company policies, and create a positive environment for both guests and team members. This position offers an incredible opportunity for individuals looking to grow their leadership skills within the restaurant industry and be part of a dynamic team.

Shift Leaders are responsible for setting shift goals, delegating tasks, training and coaching team members, and ensuring that food production and quality meet Zaxbys standards. More than managing operations, they serve as mentors and motivators who cultivate a culture of high performance and healthy team morale. The role requires a blend of excellent organizational skills, hands-on management, and a strong commitment to guest satisfaction.

Why work at Zaxbys? Along with competitive pay and opportunities to advance, team members enjoy benefits such as free meals during shifts, 50% discounts on meals off shift, flexible scheduling, paid training, and early access to pay. These perks combined with comprehensive health benefits, including medical, dental, vision insurance, and employer-paid life insurance, make Zaxbys an attractive place to build a rewarding career.

The company also offers a structured training program, including a Shift Leader Development Plan and mandatory Food Safety Certification, ensuring that its leaders are well-equipped to handle the challenges of the position. Employees benefit from recognition programs, employee referral incentives, and a supportive management team dedicated to their success. This role requires individuals who are proactive, adaptable, and passionate about delivering an exceptional guest experience while maintaining operational excellence.

The Shift Leader position at Zaxbys is a full-time opportunity that demands a minimum work commitment of 32 to 40 hours per week, with availability required across days, nights, weekends, and holidays. Candidates must be at least 18 years old, have reliable transportation, and successfully complete a background check. This role is ideal for those with prior leadership experience or the potential to grow into leadership, who thrive in fast-paced environments and enjoy working collaboratively in a team-oriented culture. Joining Zaxbys means stepping into a role where your contributions directly impact guest satisfaction and the overall success of the restaurant.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including shift leader development plan and food safety certification and any additional training required by Zax LLC
Creates a culture of high-performance and trains and coaches team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to your General Manager
Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicates shift goals and motivates team members to meet goals and perform to their highest ability level
Delegates tasks to team members and supervises performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts
Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests’ satisfaction
Plans shift duties and ensures opening and closing duties are complete
Collaborates with management team to develop goals and reports back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follows company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly