Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Free Meals
50% off meals
flexible schedule
Early Access to Pay
Paid training
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Recognition Program
Employee Referral Program
Job Description
Zaxbys is a well-established fast casual restaurant chain known for offering delicious chicken wings, fingers, sandwiches, and salads in a lively and welcoming environment. Founded with the vision of providing more than just a place to eat, Zaxbys emphasizes a fun dining experience where guests can enjoy quality food while spending time with friends and family. The company has built a strong reputation for its community-driven approach and commitment to creating positive experiences both for guests and team members. As Zaxbys continues to expand, it remains dedicated to fostering a supportive workplace culture where every team member feels valued and has opportunities for growth.
The role of Shift Leader at Zaxbys is a pivotal position within the restaurant, responsible for overseeing the people, processes, and products essential to successfully execute each shift. Shift Leaders play an integral part in setting shift goals, delegating tasks, coaching team members, and ensuring that all operational standards are consistently met. This position requires an individual who is passionate about leadership and customer service, someone who can maintain a high-energy environment while promoting teamwork and accountability. Shift Leaders are tasked with maintaining food quality and safety standards, managing inventory and deliveries, and ensuring a clean and efficient workplace.
With an hourly pay range of $17.00 to $18.00, Zaxbys offers competitive wages alongside several attractive benefits including free meals during shifts, 50% off meals off shift, flexible scheduling, paid training, and opportunities for advancement. This role is well-suited for individuals eager to develop leadership skills within the fast-food industry while contributing to a vibrant team atmosphere. The company supports its employees not only with comprehensive benefits like medical, dental, and vision insurance but also with employer-paid life insurance, 401(k) plans with employer match, and disability insurance, underscoring its commitment to employee well-being.
The Shift Leader position demands a proactive leader who can create a culture of high performance by training and mentoring team members to meet company standards. They must prioritize guest satisfaction, swiftly resolving any complaints to ensure a memorable and positive experience. Maintaining operational excellence through adherence to all policies, safety guidelines, and quality controls is key to this role, as is ensuring proper cash management and compliance with all federal, state, and local laws. The position also requires meticulous record-keeping and the flexibility to perform beyond ordinary job expectations.
Working at Zaxbys means joining a company that values respect, teamwork, and dedication. The restaurant environment is fast-paced and dynamic, and success as a Shift Leader requires excellent communication skills, a positive attitude, and the ability to inspire and motivate a diverse team. Candidates will have the chance to make a real impact on both business outcomes and team member development, making it an excellent opportunity for career growth in the hospitality and food service industry. Zaxbys invites applicants who align with its vision and enjoy leading others in a supportive, energetic workplace to join their team and help shape the future of fast casual dining.
The role of Shift Leader at Zaxbys is a pivotal position within the restaurant, responsible for overseeing the people, processes, and products essential to successfully execute each shift. Shift Leaders play an integral part in setting shift goals, delegating tasks, coaching team members, and ensuring that all operational standards are consistently met. This position requires an individual who is passionate about leadership and customer service, someone who can maintain a high-energy environment while promoting teamwork and accountability. Shift Leaders are tasked with maintaining food quality and safety standards, managing inventory and deliveries, and ensuring a clean and efficient workplace.
With an hourly pay range of $17.00 to $18.00, Zaxbys offers competitive wages alongside several attractive benefits including free meals during shifts, 50% off meals off shift, flexible scheduling, paid training, and opportunities for advancement. This role is well-suited for individuals eager to develop leadership skills within the fast-food industry while contributing to a vibrant team atmosphere. The company supports its employees not only with comprehensive benefits like medical, dental, and vision insurance but also with employer-paid life insurance, 401(k) plans with employer match, and disability insurance, underscoring its commitment to employee well-being.
The Shift Leader position demands a proactive leader who can create a culture of high performance by training and mentoring team members to meet company standards. They must prioritize guest satisfaction, swiftly resolving any complaints to ensure a memorable and positive experience. Maintaining operational excellence through adherence to all policies, safety guidelines, and quality controls is key to this role, as is ensuring proper cash management and compliance with all federal, state, and local laws. The position also requires meticulous record-keeping and the flexibility to perform beyond ordinary job expectations.
Working at Zaxbys means joining a company that values respect, teamwork, and dedication. The restaurant environment is fast-paced and dynamic, and success as a Shift Leader requires excellent communication skills, a positive attitude, and the ability to inspire and motivate a diverse team. Candidates will have the chance to make a real impact on both business outcomes and team member development, making it an excellent opportunity for career growth in the hospitality and food service industry. Zaxbys invites applicants who align with its vision and enjoy leading others in a supportive, energetic workplace to join their team and help shape the future of fast casual dining.
Job Requirements
- Complete shift leader development training and food safety certification
- Ability to lead and coach team members effectively
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Must be 18 years of age or older
- Must have reliable transportation
- Availability to work flexible hours including nights, weekends, and holidays
- Ability to stand, sit, and walk continuously
- Ability to lift, push, pull, and carry up to 50 pounds
- Ability to operate restaurant equipment safely
- Must pass background check
- Ability to maintain effective audio-visual discrimination
- Ability to work in varied temperature environments
- Leadership experience preferred
Job Qualifications
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work a minimum of 5 days and 32 to 40 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification, any additional training required by Zax LLC
- Create a culture of high performance and train and coach team members to meet all company standards
- Mentor, coach and develop team members and communicate performance concerns to General Manager
- Prioritize guest and team member experience and resolve complaints in a friendly and respectful manner
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
- Delegate tasks to team members and supervise performance during a shift
- Maintain operational standards and ensure compliance with all Zaxbys franchising LLC and Zax LLC guidelines, policies, and procedures
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
- Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
- Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- Track food safety and quality throughout shift and ensure guests receive accurate orders meeting company standards and guest satisfaction
- Plan shift duties and ensure opening and closing duties are complete
- Collaborate with management team to develop goals and report back on goal progress
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Follow company cash management policies
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain flexibility to perform beyond position description parameters
- Ensure team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to General Manager and District Manager
- Escalate other concerns to supervisor when appropriate
- Perform all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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