Restaurant Shift Leader (Full-Time)

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established fast-casual restaurant chain renowned for its iconic chicken dishes and exceptional dining experiences. More than just a place to eat, Zaxbys offers its guests a fun and welcoming atmosphere where friends and family can gather to enjoy great food and memorable moments. The company has a strong reputation for its commitment to quality, service, and community involvement, making it a popular destination in the regions it operates. Zaxbys operates with a clear focus on creating a positive and inclusive environment, not only for its customers but also for its employees, promoting a workplace culture where team members feel valued, supported, and motivated to grow professionally.

Currently, Zaxbys is expanding its team and is looking to hire Shift Leaders who will play a critical role in managing the day-to-day operations during their shifts. The position offers an hourly pay range of $15.00 to $17.00, reflecting the company’s commitment to competitive compensation in the restaurant industry. Shift Leaders at Zaxbys are instrumental in overseeing the processes, people, and products necessary to execute a smooth and efficient shift. This role involves setting shift goals, delegating tasks, and ensuring that all company standards for service, quality, and cleanliness are met consistently. In addition to operational responsibilities, Shift Leaders foster a positive work culture by motivating and coaching team members, acting as mentors, and maintaining high team morale.

The Shift Leader position at Zaxbys requires a dynamic individual who thrives in a fast-paced environment and is passionate about delivering an excellent guest experience. They must be adept at resolving guest complaints in a respectful and friendly manner and be dedicated to maintaining high standards of food safety and quality. Shift Leaders are also responsible for managing inventory, handling deliveries, maintaining compliance with company policies and legal regulations, and collaborating with the management team to develop and achieve business goals. Zaxbys offers numerous benefits to its employees, including free meals on shift, 50% off meals off shift, paid training, flexible scheduling, early access to pay, and opportunities for career advancement. The company also provides comprehensive benefits such as medical, dental, and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match, subject to eligibility.

This role is ideal for individuals who demonstrate leadership qualities, organizational skills, and a cooperative spirit. It also requires someone who is available to work a flexible schedule including days, nights, weekends, and holidays, with a commitment of at least 32 to 40 hours per week. Successful candidates will complete a thorough training program and obtain food safety certification as part of their development plan. Zaxbys values safety and compliance, expecting Shift Leaders to ensure that all safety guidelines are followed and to report any concerns promptly. Those who join Zaxbys as Shift Leaders become part of a company that values recognition, growth, and the well-being of both guests and employees.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities and organizational skills
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan
Complete all training requirements including food safety certification
Complete any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to the General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and reports back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly