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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Recognition Program
Employee Referral Program
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Job Description
Zaxbys is a well-established fast-casual restaurant chain renowned for its iconic chicken dishes and exceptional dining experiences. More than just a place to eat, Zaxbys offers its guests a fun and welcoming atmosphere where friends and family can gather to enjoy great food and memorable moments. The company has a strong reputation for its commitment to quality, service, and community involvement, making it a popular destination in the regions it operates. Zaxbys operates with a clear focus on creating a positive and inclusive environment, not only for its customers but also for its employees, promoting a workplace culture where team... Show More
Job Requirements
- Sit, stand, and walk continuously
- Occasionally stoop, bend, crouch, or climb including the use of ladders
- Frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
- Continuous use of hands and wrists for grasping and fine manipulation
- Communicate proficiently through speech, reading, and writing
- Maintain effective audio-visual discrimination and perception to observe and respond to the environment
- Work in an environment that features hot and cold temperature variations and exposure to food allergens
- Operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment
Job Qualifications
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work a minimum of 5 days and 32 to 40 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities and organizational skills
- Leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan
- Complete all training requirements including food safety certification
- Complete any additional training required by Zax LLC
- Create a culture of high-performance and train and coach team members to meet all company standards
- Mentor, coach and develop team members and communicate performance concerns to the General Manager
- Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
- Delegate tasks to team members and supervise performance during a shift
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
- Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
- Plan shift duties and ensure opening and closing duties are complete
- Collaborate with management team to develop goals and reports back to management on goal progress
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Follow company cash management policies
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to your General Manager and District Manager
- Escalate other concerns to your supervisor when appropriate
- Perform all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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