Restaurant Shift Leader (Full-Time)

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-known restaurant chain recognized for delivering an exceptional dining experience that combines great food, fun, and social engagement. The company has built a strong reputation for creating a welcoming environment where guests feel comfortable spending time with friends while enjoying their meals. Established and expanding, Zaxbys offers a supportive and enjoyable workplace for its team members, characterized by a positive culture, opportunities for growth, and a strong sense of community. For employees, Zaxbys is more than just a job; it's a place where personal and professional development is encouraged and where staff are valued for their contributions.

The Shift Leader position at Zaxbys is a vital role responsible for overseeing the day-to-day operations during a shift. Shift Leaders manage people, processes, and products to ensure the smooth and efficient functioning of restaurant activities. This role involves setting shift goals, assigning tasks, training and coaching team members, and ensuring that all operational standards are met. Shift Leaders act as the bridge between management and the team, addressing guest needs promptly and maintaining a positive atmosphere within the restaurant. Those in this position play a crucial role in maintaining high levels of food safety, quality, and service standards while fostering teamwork and guest satisfaction.

Zaxbys offers an hourly wage ranging from $15.00 to $17.00, making it a competitive opportunity for those looking to advance their career within the restaurant industry. The position is designed for individuals who thrive in dynamic environments and enjoy leading others to success. Shift Leaders receive comprehensive paid training, including the Zaxbys Shift Leader Development Plan and Food Safety Certification, preparing them thoroughly for the responsibilities of the role. The company supports flexible scheduling, providing better work-life balance for its teams. Additionally, employees benefit from early access to pay, free meals on shift, and discounted meals off shift, which contribute to an employee-friendly work environment.

Apart from operational duties, Shift Leaders at Zaxbys are expected to cultivate a high-performance culture by mentoring, coaching, and developing team members. They are responsible for handling guest complaints in a professional and friendly manner while ensuring compliance with all company policies and legal requirements. This role demands organizational skills, leadership qualities, and the ability to maintain operational excellence even under pressure. Shift Leaders must communicate effectively with the General Manager and collaborate with the management team to set and achieve goals that drive the success of the restaurant.

In summary, Zaxbys is an expanding restaurant brand offering an exciting Shift Leader role that combines leadership, guest service, and operational management. With competitive pay, solid benefits, and a focus on employee development, Zaxbys provides a unique platform for those eager to grow in the hospitality industry while being part of a friendly and fun work culture.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills and ability to interact cooperatively with others
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to General Manager
Prioritize guest and team member experience and resolve complaints and concerns in friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with Zaxbys guidelines, policies and procedures
Ensure service, product quality and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state and local laws and guidelines
Utilize management tools and keep neat, accurate and current records
Maintain an attitude of flexibility that allows performance above and beyond the position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to General Manager and District Manager
Escalate other concerns to supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly