Restaurant Shift Leader (Full-Time)

Douglasville, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401k with employer match

Job Description

Zaxby's is a renowned fast-casual restaurant chain known for its unique take on chicken wings, fingers, sandwiches, and salads. Established with a mission to provide excellent food paired with a fun and friendly atmosphere, Zaxby's has grown into a beloved brand across multiple locations. The company prides itself on not just being a restaurant but a community hub where guests can enjoy great food while spending quality time with friends and family. With a legacy of quality and service, Zaxby's continually innovates to enhance the dining experience, making it a favorite choice for casual dining in the southeastern United States and beyond.

The role of Shift Leader at Zaxby's is a dynamic and pivotal position aimed at overseeing the operational success of each shift within the restaurant. As a Shift Leader, you will be responsible for managing the team, processes, and products throughout your shift to ensure the highest standards of quality and service are met. This role is vital in fostering a positive and productive work environment while ensuring guest satisfaction and compliance with company policies. The Shift Leader sets goals for the shift, delegates tasks effectively, coaches team members, and responds promptly to both customer needs and any operational issues. The employment is typically full-time, with hours structured between 32 to 40 per week, offering a flexible schedule inclusive of days, nights, weekends, and holidays. Compensation and benefits packages are competitive, including perks such as free meals during shifts, 50% discounts off shifts, and a comprehensive benefits program.

This position requires a leader who is proactive, organized, and passionate about delivering exceptional guest experiences. Shift Leaders play an essential role in nurturing team morale and maintaining operational standards, including food safety, cleanliness, and inventory control. They also participate in continuous learning through mandatory trainings like the Zaxbys Shift Leader Development Plan and Food Safety Certification. As part of the Zaxby's team, Shift Leaders enjoy paid training, early pay access, and career advancement opportunities. They function as mentors, guiding team members towards achieving their full potential while ensuring the daily operations of the restaurant run smoothly and efficiently. This comprehensive leadership role ensures that each shift contributes positively to the overall success and reputation of the restaurant brand.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and cooperative interaction abilities
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan and Food Safety Certification
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to General Manager
Prioritize the guest and team member experience and resolve complaints in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys franchising policies and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action
Track food safety and quality throughout the shift and ensure guests receive accurate orders
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report progress
Ensure policies and procedures are followed
Follow company cash management policies
Maintain compliance with laws and guidelines
Utilize management tools and keep accurate records
Maintain flexibility and perform duties beyond position description
Ensure team works safely and follows safety protocols
Report human resources and risk management concerns to management
Perform all other duties necessary for restaurant operations