Restaurant Shift Leader (Full-Time)

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established and fast-growing fast-casual restaurant chain known for its commitment to delivering a fun dining experience where guests can enjoy delicious food while spending quality time with friends and family. The brand prides itself not only as a place to eat but also as a vibrant social environment that fosters memorable moments through great service and outstanding menu offerings. Zaxbys has built a culture that values teamwork, customer satisfaction, and employee development, making it an ideal workplace for those looking to thrive in the food service industry. The company offers an inviting, team-oriented atmosphere where employees are appreciated and recognized for their contributions.

The position of Shift Leader at Zaxbys is a critical role designed to oversee the daily operations during a specific shift and ensure everything runs smoothly and efficiently. The Shift Leader is responsible for managing people, processes, and products to execute a successful shift that meets Zaxbys' high standards of service and quality. This role involves setting shift goals, assigning tasks, and monitoring the performance of team members to ensure that all processes and procedures are followed accurately. Shift Leaders also serve as key points of contact for guests, ensuring their needs are met promptly and effectively, which directly impacts guest satisfaction and loyalty.

Shift Leaders at Zaxbys play a pivotal part in cultivating a positive work environment by motivating team members, reinforcing a culture of high performance, and maintaining a healthy team morale through recognition and example-setting. They mentor and coach employees, communicate performance expectations, and address any concerns or challenges that arise during their shift. Operational duties include overseeing food safety and quality standards, managing inventory, and maintaining cleanliness and service benchmarks at all times.

Emphasizing growth opportunities, Zaxbys provides paid training and flexible schedules, making the Shift Leader position suitable for individuals seeking career advancement in the restaurant industry. Benefits such as free meals on shift, discounted meals off shift, early access to pay, and a comprehensive insurance package highlight the company’s commitment to the well-being and satisfaction of their employees. This role also demands a responsible and safety-conscious attitude, adhering to all federal, state, and local regulations.

Overall, a Shift Leader at Zaxbys is someone who combines leadership skills with a passion for hospitality, striving to create an outstanding customer experience while fostering teamwork and excellence among staff. It is a rewarding position that offers hands-on experience, growth potential, and the chance to be part of a dynamic and supportive brand that values its people and its guests.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to the General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to the General Manager and District Manager
Escalate other concerns to the supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly