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Restaurant Shift Leader (Full-Time)

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Dental Insurance
Health Insurance
flexible schedule
Referral program
Paid training
Disability insurance
401(k) matching
Opportunities for advancement
Vision Insurance
Life insurance

Job Description

Zaxbys is a popular fast-casual restaurant chain known for its delicious chicken wings, sandwiches, and salads. It has built a reputation for creating a vibrant and welcoming environment where guests can enjoy quality food, fun, and the company of friends and family. More than just a dining destination, Zaxbys emphasizes a friendly atmosphere and excellent service, making it a favorite spot for many communities across the United States. The company values its team members highly and strives to offer an exceptional workplace where employees can grow personally and professionally while contributing to the brand's success.

Zaxbys is currently seeking ... Show More

Job Requirements

  • Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
  • Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Must be 18 years of age or older
  • Must have reliable transportation
  • Available to work a minimum of 5 days and 32 to 40 hours per week
  • Successful completion of background check
  • Leadership experience preferred

Job Qualifications

  • Must be 18 years of age or older
  • Must have reliable transportation
  • Available to work a minimum of 5 days and 32 to 40 hours per week
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Successful completion of background check
  • Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
  • Leadership experience preferred

Job Duties

  • Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
  • Create a culture of high-performance and train and coach team members to meet all company standards
  • Mentor, coach and develop team members and communicate performance concerns to your General Manager
  • Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
  • Create and maintain a positive culture and healthy team morale through recognition and leading by example
  • Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
  • Delegate tasks to team members and supervise performance during a shift
  • Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
  • Ensure service, product quality, and cleanliness standards are consistently upheld
  • Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
  • Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
  • Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
  • Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
  • Plan shift duties and ensure opening and closing duties are complete
  • Collaborate with management team to develop goals and report back to management on goal progress
  • Ensure processes, policies, and procedures are properly followed throughout daily operations
  • Follow company cash management policies
  • Maintain compliance with federal, state, and local laws and guidelines
  • Utilize management tools and keep neat, accurate, and current records
  • Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
  • Ensure the team works safely and follows all safety guidelines and procedures
  • Immediately report all human resources and risk management concerns to your General Manager and District Manager
  • Escalate other concerns to your supervisor when appropriate
  • Perform all other duties necessary to ensure restaurant operations function properly

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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