Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Dental Insurance
Health Insurance
flexible schedule
Referral program
Paid training
Disability insurance
401(k) matching
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Zaxbys is a popular fast-casual restaurant chain known for its delicious chicken wings, sandwiches, and salads. It has built a reputation for creating a vibrant and welcoming environment where guests can enjoy quality food, fun, and the company of friends and family. More than just a dining destination, Zaxbys emphasizes a friendly atmosphere and excellent service, making it a favorite spot for many communities across the United States. The company values its team members highly and strives to offer an exceptional workplace where employees can grow personally and professionally while contributing to the brand's success.
Zaxbys is currently seeking dedicated and dynamic Shift Leaders to join their expanding team. This role is critical in overseeing daily restaurant operations during a shift and ensuring that every aspect, including people, processes, and product quality, meets company standards. As a Shift Leader, you will lead by example, setting shift goals, assigning tasks to team members, and ensuring smooth execution of restaurant duties. The position requires someone who can create a positive work culture, motivate the team, and prioritize an outstanding guest experience.
Shift Leaders at Zaxbys are responsible for maintaining operational standards, managing food safety and quality, and handling inventory and cash management. They act as mentors and coaches for team members, helping to develop skills and improve performance while fostering healthy team morale. The role also involves resolving guest complaints promptly and respectfully to ensure satisfaction. Zaxbys provides comprehensive paid training and support to help Shift Leaders succeed, alongside offering flexible schedules to accommodate diverse needs.
In addition to the rewarding work environment, Zaxbys offers several attractive benefits and perks aimed at enhancing employee satisfaction and career growth. These include free meals during shifts, a 50% discount on meals off shift, early access to pay, opportunities for advancement, and a robust recognition program. Health and welfare benefits include medical, dental, and vision insurance, as well as short-term and long-term disability coverage and employer-paid life insurance. Eligible employees can also participate in a 401(k) plan with employer match, supporting their financial future.
This position is ideal for individuals who demonstrate strong leadership qualities, excellent organizational skills, and a passion for providing exceptional customer service. As a Shift Leader, your contributions will directly influence the restaurant's operational success and guest satisfaction levels. If you are committed to driving high performance, fostering teamwork, and upholding quality standards, Zaxbys offers a vibrant and supportive workplace to advance your career in the hospitality industry.
Zaxbys is currently seeking dedicated and dynamic Shift Leaders to join their expanding team. This role is critical in overseeing daily restaurant operations during a shift and ensuring that every aspect, including people, processes, and product quality, meets company standards. As a Shift Leader, you will lead by example, setting shift goals, assigning tasks to team members, and ensuring smooth execution of restaurant duties. The position requires someone who can create a positive work culture, motivate the team, and prioritize an outstanding guest experience.
Shift Leaders at Zaxbys are responsible for maintaining operational standards, managing food safety and quality, and handling inventory and cash management. They act as mentors and coaches for team members, helping to develop skills and improve performance while fostering healthy team morale. The role also involves resolving guest complaints promptly and respectfully to ensure satisfaction. Zaxbys provides comprehensive paid training and support to help Shift Leaders succeed, alongside offering flexible schedules to accommodate diverse needs.
In addition to the rewarding work environment, Zaxbys offers several attractive benefits and perks aimed at enhancing employee satisfaction and career growth. These include free meals during shifts, a 50% discount on meals off shift, early access to pay, opportunities for advancement, and a robust recognition program. Health and welfare benefits include medical, dental, and vision insurance, as well as short-term and long-term disability coverage and employer-paid life insurance. Eligible employees can also participate in a 401(k) plan with employer match, supporting their financial future.
This position is ideal for individuals who demonstrate strong leadership qualities, excellent organizational skills, and a passion for providing exceptional customer service. As a Shift Leader, your contributions will directly influence the restaurant's operational success and guest satisfaction levels. If you are committed to driving high performance, fostering teamwork, and upholding quality standards, Zaxbys offers a vibrant and supportive workplace to advance your career in the hospitality industry.
Job Requirements
- Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work a minimum of 5 days and 32 to 40 hours per week
- Successful completion of background check
- Leadership experience preferred
Job Qualifications
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work a minimum of 5 days and 32 to 40 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
- Create a culture of high-performance and train and coach team members to meet all company standards
- Mentor, coach and develop team members and communicate performance concerns to your General Manager
- Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
- Delegate tasks to team members and supervise performance during a shift
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
- Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
- Plan shift duties and ensure opening and closing duties are complete
- Collaborate with management team to develop goals and report back to management on goal progress
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Follow company cash management policies
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to your General Manager and District Manager
- Escalate other concerns to your supervisor when appropriate
- Perform all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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