Restaurant Shift Leader (Full-Time)

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.00 - $17.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established fast-casual restaurant chain known for its distinctive chicken wings, chicken fingers, sandwiches, and salads. Founded with a passion for quality food and customer experience, Zaxbys has grown its footprint across many states, creating a loyal customer base that values not only the food but also the atmosphere and service. As a company, Zaxbys focuses on providing an enjoyable dining experience where guests can have fun, spend quality time with friends, and enjoy delicious meals in a welcoming environment. The brand prides itself on being more than just a place to eat; it is a community-centric establishment where both guests and employees feel valued and inspired.

Zaxbys is currently looking to expand its team with the role of Shift Leader, an integral position responsible for overseeing daily restaurant operations during assigned shifts. Pay for this role ranges between $14.00 and $17.00 per hour, reflecting the importance of leadership and dedication expected in the position. Shift Leaders support the restaurant by managing people, processes, and services to ensure smooth operations and exemplary guest experiences. They are tasked with setting shift goals, delegating responsibilities, maintaining high standards for food quality and safety, and fostering a collaborative and positive work culture.

The Shift Leader plays a pivotal role in advancing the restaurant's mission by coaching and mentoring team members, ensuring all training protocols and compliance measures are met, and being the point of contact for solving guest issues promptly and respectfully. They are expected to be motivated leaders who encourage teamwork and model the brand’s values. Working at Zaxbys means enjoying benefits such as free meals during shifts, significant discounts off shift, flexible scheduling, and opportunities for advancement through paid training and skill development programs. Additionally, shift leaders have early access to pay and are part of a workplace culture that celebrates achievements and nurtures growth.

This leadership role is ideal for individuals who thrive in fast-paced environments, possess excellent organizational and communication skills, and are passionate about delivering amazing guest service while driving team success. The company supports its employees with comprehensive insurance plans, 401(k) benefits, disability options, and employee recognition programs, making Zaxbys not just a job but a valuable career opportunity where dedicated individuals can grow and excel.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities
organizational skills
and ability to interact cooperatively with others
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food safety certification, and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to the General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to the General Manager and District Manager
Escalate other concerns to supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly