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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.75
Work Schedule
Standard Hours
Benefits
competitive pay
Tips
flexible scheduling
Employee Discounts
Training and development opportunities
Supportive team environment
Career growth potential
Job Description
Potbelly Sandwich Shop is a well-established and beloved fast-casual restaurant chain that began in 1977 as a small antique shop before transforming into a beloved neighborhood sandwich destination. With over 400 locations across the United States, Potbelly has grown to become a recognized name for delicious sandwiches served in a fun and inviting environment. The company's culture centers on creating good vibes and delivering great careers, reflecting their commitment to both customer experience and team member growth. Potbelly's mission is to make people happy by combining quality food with a friendly atmosphere that invites repeat visits and fosters community connections.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year supervisory experience in restaurant or retail
- Ability to work a minimum of 2 opening or closing shifts per week
- Food safety certification required and must be maintained
- Ability to stand walk for 8-9 hours and sit for 1-2 hours a day
- Ability to lift up to 10 pounds frequently and 50 pounds occasionally
- Must tolerate noisy and varied temperature work environment
- Ability to handle allergens such as peanut egg dairy gluten soy seafood and shellfish
- Must have stamina to work at least 40 hours per week
- Ability to oversee fast-paced high volume restaurant operations through scheduling problem-solving maintaining cleanliness training employees and providing great customer service
Job Qualifications
- Minimum of 1 year supervisory experience in a restaurant or retail environment
- High school degree
- Ability to comprehend and communicate in English both verbally and in writing
- Exceptional customer service skills
- Strong communication skills both written and verbal
- Strong organizational skills and ability to multi-task
- Strong interpersonal skills
- Ability to train and coach others
- Strong leadership skills and team-player mentality
- Ability to manage a fast-paced high-volume environment while providing excellent customer service
- Must be trained and pass a food safety certification course such as ServSafe
Job Duties
- Lead associates on shifts including assigning tasks cleaning line duties opening and closing duties providing feedback and training
- Know and support appropriate personnel policies labor laws and safety procedures
- Ensure all security procedures are executed safe procedures open close procedures
- Transition into opening and closing duties
- Make customers really happy
- Resolve customer complaints issues
- Empower associates to make sure all customers leave happy
- Execute and support all food safety requirements and practices
- Lead associates to open transition and close shifts without supervision
- Manage and organize the line and delegate duties to associates
- Know and uphold standards for product quality
- Work the line as needed
- Ensure back-of-the-house procedural standards are met
- Promote sales on the shift through executing the marketing plan within the four walls
- Control food costs labor waste and cash on the shift
- Count drawers and follow proper daily cash handling procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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