You're Viewing 1 Of 95,000+ Jobs On OysterLink

check

New hospitality jobs added daily.
Browse by role, pay, or location.

Potbelly logo

Restaurant Shift Leader

Job Overview

briefcase

Employment Type

Full-time
Hourly
moneybag

Compensation

Hourly
Range $22.00 - $22.57
clock

Work Schedule

Standard Hours
Day Shifts
diamond

Benefits

Medical insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Competitive hourly pay
Tips
Career development opportunities

Job Description

Potbelly Sandwich Shops is a beloved American restaurant chain that began as a small antique store in 1977 and transformed into a neighborhood sandwich shop with long lines of loyal customers. Today, Potbelly has expanded to more than 400 locations nationwide, known for its delicious, craveable sandwiches served in a fun, friendly environment. The brand prides itself on cultivating good vibes and great careers, making it a go-to destination not just for tasty food but also for rewarding employment opportunities.

Working at Potbelly means being part of a community that wakes up every day with a single mission: t... Show More

Job Requirements

  • High school degree
  • minimum of 1 year supervisory experience in a restaurant or retail environment
  • food safety certification
  • ability to work a minimum of 40 hours per week including 2 opening or closing shifts
  • ability to stand walk for 8-9 hours and sit for 1-2 hours per day
  • ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
  • ability to work in warm and cool indoor environments and occasionally outdoors
  • ability to tolerate noise and allergens such as peanut products egg dairy gluten soy seafood and shellfish
  • strong leadership and organizational skills
  • ability to communicate clearly in English

Job Qualifications

  • Must represent Potbelly Advantage and our values
  • minimum of 1 year supervisory experience in a restaurant or retail environment
  • minimum educational requirement high school degree
  • must be able to work a minimum of 2 opens and/or closes per week
  • all shift leaders and managers must be trained and pass a food safety certification course
  • ability to comprehend and communicate in English via verbal and written communication
  • exceptional customer service skills
  • strong communication skills both written and verbal
  • strong organizational skills and the ability to multi-task
  • strong interpersonal skills
  • ability to train and coach others
  • must be able to demonstrate strong leadership skills at all times
  • must be be a strong team-player
  • ability to manage a fast-paced high-volume shifts while providing excellent customer service

Job Duties

  • Lead associates on shifts including assigning tasks cleaning line duties opening closing duties providing feedback and training
  • know and support appropriate personnel policies labor laws and safety procedures
  • ensure all security procedures are executed safe procedures open close procedures etc
  • transition into opening closing duties
  • make customers really happy
  • resolve customer complaints issues
  • empower associates to make sure all customers leave happy
  • execute and support all food safety requirements and practices
  • lead associates to open transition and close shifts without supervision
  • manage and organize the line and delegate duties to associates
  • know and uphold standards for product quality
  • work the line as needed
  • ensure back-of-the-house procedural standards are met
  • promote sales on the shift through executing the marketing plan within the four walls
  • control food costs labor waste and cash on the shift
  • count drawers and follow proper daily cash handling procedures

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Business woman
Business man