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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $22.57
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Competitive hourly pay
Tips
Career development opportunities
Job Description
Potbelly Sandwich Shops is a beloved American restaurant chain that began as a small antique store in 1977 and transformed into a neighborhood sandwich shop with long lines of loyal customers. Today, Potbelly has expanded to more than 400 locations nationwide, known for its delicious, craveable sandwiches served in a fun, friendly environment. The brand prides itself on cultivating good vibes and great careers, making it a go-to destination not just for tasty food but also for rewarding employment opportunities.
Working at Potbelly means being part of a community that wakes up every day with a single mission: t... Show More
Working at Potbelly means being part of a community that wakes up every day with a single mission: t... Show More
Job Requirements
- High school degree
- minimum of 1 year supervisory experience in a restaurant or retail environment
- food safety certification
- ability to work a minimum of 40 hours per week including 2 opening or closing shifts
- ability to stand walk for 8-9 hours and sit for 1-2 hours per day
- ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
- ability to work in warm and cool indoor environments and occasionally outdoors
- ability to tolerate noise and allergens such as peanut products egg dairy gluten soy seafood and shellfish
- strong leadership and organizational skills
- ability to communicate clearly in English
Job Qualifications
- Must represent Potbelly Advantage and our values
- minimum of 1 year supervisory experience in a restaurant or retail environment
- minimum educational requirement high school degree
- must be able to work a minimum of 2 opens and/or closes per week
- all shift leaders and managers must be trained and pass a food safety certification course
- ability to comprehend and communicate in English via verbal and written communication
- exceptional customer service skills
- strong communication skills both written and verbal
- strong organizational skills and the ability to multi-task
- strong interpersonal skills
- ability to train and coach others
- must be able to demonstrate strong leadership skills at all times
- must be be a strong team-player
- ability to manage a fast-paced high-volume shifts while providing excellent customer service
Job Duties
- Lead associates on shifts including assigning tasks cleaning line duties opening closing duties providing feedback and training
- know and support appropriate personnel policies labor laws and safety procedures
- ensure all security procedures are executed safe procedures open close procedures etc
- transition into opening closing duties
- make customers really happy
- resolve customer complaints issues
- empower associates to make sure all customers leave happy
- execute and support all food safety requirements and practices
- lead associates to open transition and close shifts without supervision
- manage and organize the line and delegate duties to associates
- know and uphold standards for product quality
- work the line as needed
- ensure back-of-the-house procedural standards are met
- promote sales on the shift through executing the marketing plan within the four walls
- control food costs labor waste and cash on the shift
- count drawers and follow proper daily cash handling procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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