Restaurant Shift Leader

Potbelly Sandwich Shops is a beloved American restaurant chain that began as a small antique store in 1977 and transformed into a neighborhood sandwich shop with long lines of loyal customers. Today, Potbelly has expanded to more than 400 locations nationwide, known for its delicious, craveable sandwiches served in a fun, friendly environment. The brand prides itself on cultivating good vibes and great careers, making it a go-to destination not just for tasty food but also for rewarding employment opportunities.

Working at Potbelly means being part of a community that wakes up every day with a single mission: to make people happy through exceptional service and quality food. Potbelly’s growth from a modest start to a national presence is a testament to its commitment to customer satisfaction, employee development, and innovation. This thriving restaurant chain offers an environment where associates can build meaningful careers while contributing to a vibrant culture.

The Shift Leader role at Potbelly is a dynamic leadership position within the operations department, responsible for managing shifts and ensuring both product quality and customer service exceed expectations. This nonexempt position reports directly to a General Manager or Assistant Manager and requires strong hands-on leadership, organizational, and communication skills. The Shift Leader plays a pivotal role in the daily operations of the shop, from leading and developing team members to managing sales and controlling costs. They foster a positive work atmosphere while upholding Potbelly’s standards for food safety, personnel policies, and customer service.

This position offers a competitive hourly wage ranging from $22 to $22.57, plus tips, based on skills and qualifications. Employees are supported with comprehensive benefits including medical, dental, vision, and group life insurance. Potbelly values associates who exemplify its core culture and values, encouraging collaboration, coaching, and continuous improvement.

The Shift Leader ensures smooth operation of shifts by delegating tasks, handling customer concerns, and maintaining high standards for cleanliness and safety. Essential responsibilities cover managing labor, waste, cash handling, and executing marketing plans to promote sales. Candidates must be capable of standing and walking for extended periods, lifting items up to 50 pounds, and thriving in both indoor and outdoor environments.

Ideal candidates have at least one year of supervisory experience in a restaurant or retail setting and hold a high school diploma. Food Safety Certification is mandatory, with certification requirements varying by state. Exceptional customer service and communication skills, strong organizational and interpersonal capabilities, plus leadership and team-building abilities are must-haves for success. The position demands a minimum commitment of 40 hours per week, including working a minimum of two opening or closing shifts.

Joining Potbelly means becoming part of an exciting, fast-paced operation where every day brings new challenges and opportunities. Shift Leaders directly impact the customer experience and play a key role in driving business success. This role is perfect for energetic and motivated individuals passionate about food service and leadership who want to grow within a well-established, values-driven company.