Restaurant Shift Lead

Oak Creek, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid vacation

short-term disability

Life insurance

accident insurance

critical illness insurance

Identity Theft Protection

Employee assistance program

Business travel insurance

Annual holiday bonus

Job Description

Texas Roadhouse is a well-established casual dining restaurant chain known for serving hand-cut steaks, fall-off-the-bone ribs, made-from-scratch sides, and freshly baked bread. Founded with a commitment to providing legendary food and legendary service, Texas Roadhouse has cultivated a strong culture focused on people-first values. The company prides itself not only on delivering delicious meals to its customers but also on creating a fun, engaging, and supportive work environment for its employees, referred to as 'Roadies'. With a robust growth trajectory and hundreds of locations across the United States, Texas Roadhouse is recognized as a leader in the restaurant industry for its vibrant atmosphere and dedication to customer satisfaction. Working at Texas Roadhouse means being part of a team that values passion, partnership, integrity, and fun with purpose, making it an ideal place for those who want to develop their careers in hospitality and food service.

The Restaurant Shift Lead position is an exciting leadership opportunity at Texas Roadhouse designed for individuals with strong communication and leadership skills who are ready to support the management team in daily restaurant operations. Whether assigned to the Front of House or Back of House, Shift Leads play a crucial role in ensuring smooth shift operations by balancing cost management, quality control, and employee coaching. This role involves a variety of responsibilities, including hands-on supervision, promotion hosting, enforcing liquor laws, and maintaining food safety standards. Shift Leads help to control guest flow and monitor ticket times to ensure a consistently excellent dining experience. The role demands a proactive approach to coaching employees to uphold service and food quality standards while fostering a positive work environment. Shift Leads are also instrumental in reinforcing company culture and core values, coordinating theme nights, contests, and incentives that motivate team members to perform their best. The work schedule includes peak business hours, offering a dynamic and fast-paced setting where leadership skills can shine.

Texas Roadhouse offers its Roadies a competitive pay structure with weekly payments along with a comprehensive total rewards package for those who have completed one year of service and meet eligibility requirements. This package includes best-in-class medical plans, dental and vision insurance, tuition reimbursement, paid vacation, various insurance coverages, identity theft protection, and employee assistance programs. Additionally, employees enjoy discounts, formal training, career growth opportunities, and a vibrant and supportive workplace culture characterized by flexibility and recognition. Candidate applicants are assured of a fair and equal employment opportunity, with a welcoming policy for all individuals regardless of their background or legally protected status. Those seeking a career in restaurant leadership who are passionate about exceptional food and service, and who thrive in a collaborative team environment, will find the Restaurant Shift Lead role at Texas Roadhouse an ideal match for their skills and aspirations.

Job Requirements

high school diploma or equivalent
prior experience in the restaurant or hospitality industry
effective communication skills
leadership skills
ability to work flexible hours including nights, weekends, and holidays
knowledge of safe food handling procedures
ability to perform physical tasks such as standing and walking for extended periods
commitment to following company policies and procedures

Job Qualifications

high school diploma or equivalent
previous leadership or supervisory experience in a restaurant or hospitality setting preferred
strong communication and interpersonal skills
ability to work effectively in a fast-paced environment
basic knowledge of food safety and sanitation practices
ability to lead and motivate a team
customer service orientation
familiarity with liquor laws and responsible alcohol service guidelines

Job Duties

helping to maintain projected costs and labor during scheduled shifts
hands on supervision of the restaurant including temporary non-scheduled assistance with serving, hosting, cooking, and other duties
hosting promotions and alley rallies
helping make sure staff is following established recipes and procedures
helping enforce applicable liquor laws and responsible alcohol service guidelines
helping to control the guest flow and monitoring ticket times
enforcing compliance with all employment policies in areas of responsibility
coaching employees to maintain consistency in food and service to increase sales
performing 100% table visits if applicable
understanding, managing, and practicing safe food handling procedures
maintaining culture and core values of passion, partnership, integrity, and fun with purpose
working during peak business hours to set the pace in front or back of house
creating a fun, safe environment by following core values and operational goals, implementing contests, theme nights, and creating incentives for the staff