Restaurant Service Manager

Red Robin is a renowned high-volume, full-service restaurant celebrated for its laid-back atmosphere and uniquely quirky vibe. As a brand, Red Robin goes beyond being just a burger restaurant; it represents a vibrant team culture full of unbridled energy, magnetic personalities, and a genuine passion for fun. Known for its world-famous steak fries and an unmatched menu featuring burgers beyond imagination, Red Robin is a concept that inspires its guests with exceptional food and heartfelt service. Emphasizing a strong sense of belonging, Red Robin embraces diversity and inclusion, welcoming all individuals regardless of similarities or differences. The company prides itself on providing ample growth opportunities in a dynamic and supportive work environment. Employment with Red Robin offers a chance to be part of a culture that is continuously evolving and striving to be better for its team members and guests alike.

The Restaurant Service Manager plays a critical role in maintaining seamless day-to-day restaurant operations across their shifts. This role demands an unwavering commitment to excellence, as the manager acts as the face of the brand and strives to deliver unparalleled guest experiences. The Restaurant Service Manager embodies the unbridled hospitality culture of Red Robin, crafting memorable moments for guests and ensuring high standards of service, safety, and operational quality are consistently met. This position involves fostering a positive work environment where the team is motivated, inspired, and supported to perform at their best. The Service Manager is tasked with upholding company values while leading by example and encouraging a 'better for being here' mentality among the staff.

Operating in this managerial capacity, the individual manages daily challenges and opportunities, ensures compliance with health and safety regulations, and drives initiatives that enhance customer satisfaction and employee engagement. By sharing in the financial success of the restaurant through an uncapped bonus program and offering referral bonuses, Red Robin rewards its managers for their leadership and dedication. Additional perks include a free shift meal, a 50% discount on Red Robin food for family members, and guaranteed closures on major holidays such as Thanksgiving and Christmas, supporting work-life balance.

Ideal candidates for this role are those who bring at least two years of management experience along with strong communication and leadership skills. They are responsible for motivating and developing a passionate team focused on execution, hospitality, and outstanding service. Expertise in P&L management and proficiency with tools such as Microsoft Excel, Outlook, and Word are essential to this role, alongside the ability to obtain required certifications and permits as mandated by local regulations. Open availability, including nights, weekends, and holidays, coupled with reliable transportation, is also required. Candidates with additional knowledge of state and local health codes and experience with workforce management systems like Workday, Aloha, NBO, and Hot schedules are preferred.

At Red Robin, opportunities for career advancement are excellent, reflecting the company's commitment to nurturing talent from within. The role enjoys competitive pay ranging from $50,000 to $61,000 annually and comes with a comprehensive benefits package. This includes health, vision, dental, life, accident, critical illness, and hospital indemnity coverage, a 401k retirement plan with company match up to 4% of pay, paid parental leave, and paid time off accruing based on hours worked. Red Robin is proud to be an equal opportunity employer, enthusiastically welcoming individuals who share their passion for hospitality and commitment to excellence. The application window for this position is ongoing, allowing motivated candidates to join the dynamic Red Robin team at any time.