Restaurant Service Manager

Tumble 22 is a dedicated, people-first restaurant known for its warm hospitality and commitment to serving delicious, made-from-scratch meals that bring a unique comfort food experience to its guests. With a passionate focus on teamwork, culinary excellence, and professional growth, Tumble 22 has positioned itself as a beloved community dining spot, specializing in classic favorites such as fried chicken and pies. This establishment prides itself on fostering a supportive and inclusive work environment, where employees are encouraged to thrive, express creativity, and develop their careers alongside a collaborative team. Known for its friendly atmosphere and dedication to legendary service, Tumble 22 upholds high standards that promise a memorable experience for every guest who walks through its doors.

The Service Manager role at Tumble 22 is pivotal in ensuring all front-of-house operations run smoothly, championing the guest experience, and maintaining operational excellence. This position is responsible for overseeing all aspects of customer service, ensuring the satisfaction of patrons by delivering amazing service at every step. The Service Manager leads the front-of-house team by enforcing the highest standards of cleanliness, safety, and regulatory compliance, including adherence to liquor laws and responsible alcohol service protocols mandated by the state of Texas. This role also involves managing the front-of-house staff’s recruitment, training, scheduling, and performance evaluations. Tumble 22 values a leader who can create a positive workplace culture where employees feel motivated and appreciated, driving team engagement through creative contests, themed events, and incentive programs.

Ideal candidates will have proven experience managing in a fast-paced, high-volume restaurant setting and the ability to thrive under pressure while making quick and impactful decisions. Familiarity with restaurant management software such as Toast POS, along with proficiency in Microsoft Office, will help the Service Manager efficiently handle the demands of the position. Beyond operational duties, the role offers opportunities to mentor and develop part-time managers and hourly employees, fostering growth and continuous learning. This opportunity is perfect for someone passionate about hospitality, with a love for made-from-scratch food, and eager to contribute to a team that treats its people with respect and dignity.

Tumble 22 provides a competitive pay structure and a culture that appreciates and rewards hard work. Employees enjoy a laid-back dress code that embraces individuality, including piercings and tattoos, reflecting the company’s open-minded and inclusive approach to workplace expression. Perks like free meals and employee discounts add to the overall rewarding work experience. If you are someone who relishes a challenging yet supportive role in hospitality and values honest communication and hands-on leadership, Tumble 22 is the place to grow your career and be part of a family-like team dedicated to legendary service.