Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
401k
employee discount
Paid Time Off
Holiday pay
Job Description
Running Aces Casino Hotel Racetrack, located at 15201 Running Aces Blvd, Columbus, MN, is a premier entertainment destination combining a race track, casino, hotel, and a variety of dining and event spaces. This establishment is known for delivering an exceptional guest experience through its high-quality services, vibrant atmosphere, and commitment to customer satisfaction. As a multifaceted entertainment venue, it attracts guests seeking excellent dining, gaming, and hospitality services in a dynamic environment.
The Front of House Shift Manager position at Running Aces Casino Hotel Racetrack is a crucial role within the Food and Beverage Department. This position primarily focuses on overseeing evening into overnight shifts, including weekends and holidays, ensuring that all aspects of food and beverage operations run smoothly and efficiently during these hours. The manager will be charged with maintaining high standards of service and compliance with company policies while supervising a dedicated team. This is a full-time role that offers competitive benefits including medical, vision, and dental insurance, 401k, employee discounts, and paid time off such as PTO, sick leave, bereavement, ESST, and holidays.
The Shift Manager plays a vital role in enforcing performance standards, policies, and procedures to ensure that operational goals and customer satisfaction are met. Responsibilities include scheduling, training, and managing the performance of food and beverage employees. Effective leadership skills are required to manage staffing needs, address customer complaints, and ensure operational efficiency. The individual will also be responsible for budget adherence, labor management, and maintaining revenue benchmarks, contributing to the overall financial health of the Food and Beverage Department.
This leadership role also involves reviewing personnel decisions such as hiring, promotions, transfers, suspensions, and terminations to ensure fairness and compliance with company standards. The Shift Manager must monitor employee performance continuously and provide constructive feedback and coaching to enhance skills and service quality. Additionally, the manager will escalate any operational deficiencies to the Director of Food and Beverage and provide recommendations for improvement as part of the leadership team.
The ideal candidate will have excellent verbal and written communication skills, the ability to manage multiple projects with strong organizational capabilities, and the skills to prioritize departmental goals effectively. Confidentiality and the capacity to provide feedback to people with different experience levels are also essential. The ability to obtain and maintain a Minnesota Class III Gaming License is required, demonstrating compliance with regulatory standards.
Overall, this role offers a rewarding opportunity for a motivated professional to contribute to a vibrant hospitality and entertainment environment while developing their leadership skills and career. Running Aces Casino Hotel Racetrack provides a supportive and inclusive work culture with comprehensive benefits, making it an attractive employer for seasoned and aspiring professionals in the food and beverage management sector.
The Front of House Shift Manager position at Running Aces Casino Hotel Racetrack is a crucial role within the Food and Beverage Department. This position primarily focuses on overseeing evening into overnight shifts, including weekends and holidays, ensuring that all aspects of food and beverage operations run smoothly and efficiently during these hours. The manager will be charged with maintaining high standards of service and compliance with company policies while supervising a dedicated team. This is a full-time role that offers competitive benefits including medical, vision, and dental insurance, 401k, employee discounts, and paid time off such as PTO, sick leave, bereavement, ESST, and holidays.
The Shift Manager plays a vital role in enforcing performance standards, policies, and procedures to ensure that operational goals and customer satisfaction are met. Responsibilities include scheduling, training, and managing the performance of food and beverage employees. Effective leadership skills are required to manage staffing needs, address customer complaints, and ensure operational efficiency. The individual will also be responsible for budget adherence, labor management, and maintaining revenue benchmarks, contributing to the overall financial health of the Food and Beverage Department.
This leadership role also involves reviewing personnel decisions such as hiring, promotions, transfers, suspensions, and terminations to ensure fairness and compliance with company standards. The Shift Manager must monitor employee performance continuously and provide constructive feedback and coaching to enhance skills and service quality. Additionally, the manager will escalate any operational deficiencies to the Director of Food and Beverage and provide recommendations for improvement as part of the leadership team.
The ideal candidate will have excellent verbal and written communication skills, the ability to manage multiple projects with strong organizational capabilities, and the skills to prioritize departmental goals effectively. Confidentiality and the capacity to provide feedback to people with different experience levels are also essential. The ability to obtain and maintain a Minnesota Class III Gaming License is required, demonstrating compliance with regulatory standards.
Overall, this role offers a rewarding opportunity for a motivated professional to contribute to a vibrant hospitality and entertainment environment while developing their leadership skills and career. Running Aces Casino Hotel Racetrack provides a supportive and inclusive work culture with comprehensive benefits, making it an attractive employer for seasoned and aspiring professionals in the food and beverage management sector.
Job Requirements
- Ability to obtain and maintain a Minnesota Class III Gaming License
Job Qualifications
- Excellent verbal and written communication skills
- Ability to handle multiple projects simultaneously including organizational skills
- Ability to set priorities for Department
- Ability to handle confidential information
- Ability to deliver to feedback to people with varying levels of experience
Job Duties
- Enforces performance standards, policies and procedures in the Food and Beverage Department to ensure compliance with Company expectations
- Responsible for scheduling, training and performance management of Food and Beverage employees to ensure staffs compliance with all customer service and operational needs
- Ensure all day-to-day operations run in the most efficient way possible
- Reviews and approves all recommendations to hire, transfer, suspend, promote, discharge, evaluate, assign and disciple all Food and Beverage employees in a fair and equitable manner
- Maximizes cost effectiveness within the Department, by creating and ensuring compliance with established budget, labor and revenue benchmarks
- Responsible for the intake, review and action of customer complaints in Food and Beverage
- Monitors and evaluates job performance of Food and Beverage employees and managers, to provide feedback and coaching in order to enhance skills
- Escalates operational deficiencies to Director of Food & Beverage
- provides suggestions from leadership team on recommendations for improvement
- Sets priorities for the Food and Beverage team
- Special projects and other tasks as needed by Director of Food & Beverage
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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