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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is an established and rapidly growing hospitality company, ranking as the 8th largest hotel company in the United States. With a diverse portfolio that includes owned, managed, and franchised properties, Sonesta operates more than 1000 hotels across eight countries, making its presence felt in major cities worldwide. This full-service and focused hotel company is known for blending quality, value, and exceptional hospitality, driven by a culture centered on the human side of hospitality. With a commitment to delivering service filled with passion and loyalty, Sonesta aims to create experiences that deeply connect with every guest and ensure... Show More
Job Requirements
- Must be at least 18 years old
- reliable and punctual
- able to stand and walk for extended periods
- able to lift and carry trays and supplies
- flexible availability including nights, weekends, and holidays
- willingness to work in various hotel areas if needed
- ability to follow company policies and procedures
- strong attention to detail
Job Qualifications
- High school diploma or equivalent preferred
- previous food service experience in a restaurant or hotel setting
- knowledge of food and beverage menus, including alcoholic and non-alcoholic beverages
- strong communication and interpersonal skills
- ability to use computerized order entry systems
- customer service and guest relations experience
- ability to work in a fast-paced environment
- familiarity with hospitality standards and sanitation procedures
Job Duties
- Take food and beverage orders
- retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests
- collect payments
- assist in restaurant and equipment maintenance
- set tables according to service standards
- prepare service carts and stations
- use suggestive selling techniques
- input orders into system and verify with kitchen
- serve wine and coffee according to standards
- anticipate and respond to guest needs
- handle guest complaints professionally
- maintain cleanliness and organization of assigned areas
- guide bus staff to optimize service
- clear and reset tables promptly
- present and describe dessert menu
- process guest payments
- complete opening and closing side duties
- document information and maintenance needs
- attend department meetings and tasting sessions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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